Marilyn Hicks Email and Phone Number

• Gained knowledge of project management tools through simulated projects designed to focus on preparing for certification.• Enhanced effective written and verbal communication by updating clients on their project status.• Identified project scopes, constraints, risks, and deadlines.• Tracked project performance to analyze the successful completion of short- and long-term goals.

• Recommended and Implemented operational improvements based on tracking and analysis to streamline processes and increase efficiency.• Communicated weekly on a cross-functional team with 20+ key business users to collect information on user requirements as the team leader for Operations’ Sales Support team.• Researched and resolved issues regarding integrity and flow of data into databases.• Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations. • Assisted in projects, tested, and assisted in deployment and rollouts for the business unit or inside sale area.• Resolved and escalated system issues as the first level of contact for the inside sales unit.• Audited and compliance validated for applications.

• Assisted the Corporate team with the design and implementation of reporting for over five locations nationwide.• Collaborated in cross-functional testing and implementation of patches for multiple areas within the business including web team, telecom, desktop (thin client, pc and laptop users), and network for multiple locations.• Worked as team lead providing ongoing training, support, and professional development to three team members.• Coordinated and managed special projects on consolidating procedures and work tools software.

• Aided with multiple projects for the Backup and Restoration Engineering team for Lucent Technologies and IBM.• Assisted with maintaining information for the internal server audit for the account.• Performed work according to project schedules and quality standards.• Created and implemented the organizational chart for server tower executives for IBM and Lucent.• Organized high-level meetings between Lucent and IBM senior management.