As a business systems analyst with over 20 years of banking experience, I support the operations team at Bank of The James in enhancing efficiency, reducing costs, and improving workflows. I have a strong background in operations, attention to detail, and process improvement, which I leverage to analyze data, identify gaps, and implement solutions.Previously, I was an assistant vice president and an IT/Bank Systems Specialist at the same bank, where I managed multiple projects and ensured compliance with regulations and standards. My passion is to improve the quality and performance of the bank's operations and processes, and to contribute to its mission of providing excellent service and value to its customers and community. I am always eager to learn new skills, collaborate with diverse stakeholders, and embrace new challenges.