M. Waleed Aslam Email and Phone Number

• Managed disbursement and adjustment of loans for active, ex-, and overseas employees.• Issued credit/debit advice and handled insurance for graded cars.• Responded to settlement advice queries, ensuring timely resolution.• Collaborated with other banks' HR departments regarding the takeover of ex-staff loans.• Provided No Objection Certificates (NOCs) for documents post-loan closure.• Maintained a Management Information System (MIS) for daily records and reconciliation of balances.• Resolved queries from over 14,000 staff members nationwide.• Dispatched Banker’s cheques to employee coordinators following loan disbursement, ensuring accurate tracking.• Proficient in software tools such as SAP and Harmony for efficient operations.

• Conduct data entry for auto vehicles, ensuring high accuracy and compliance with internal policies.• Organize and file essential documents to streamline access and retrieval.• Process and verify loan disbursements, providing timely support to clients.• File Stage-1 documents to ensure regulatory compliance and facilitate internal reviews.• Issue purchase orders for operational needs, coordinating with vendors for smooth transactions.• Report vital data to the State Bank of Pakistan, maintaining adherence to regulatory standards.• Maintain and update the Management Information System (MIS) for accurate daily records.

• Managed teams as a Team Coordinator and Team Lead, ensuring effective communication and collaboration.• Handled correspondence with clients and stakeholders, maintaining professionalism and clarity.• Formatted and dispatched emails with a focus on accuracy and professionalism.• Addressed and resolved customer complaints promptly, enhancing overall satisfaction.• Conducted bulk email campaigns for clients like Uber Eats, Revolut, and Voi, effectively communicating updates and promotions.• Utilized software tools including Kustomer, Stripe, Zendesk, Braintree, and Fleet Management to streamline support processes.

▪ Assist customers with operational queries, providing guidance on banking products and services.▪ Collaborate with various departments to streamline processes and improve operational efficiency.▪ Evaluate loan applications, conduct credit assessments, and prepare documentation for approvals.