Marcin Wilkos Email & Phone Number

Barcelona, Catalonia, Hiszpania

- Provided exceptional support to customers in the automotive and power equipment sectors through phone, email, and written correspondence in Polish and English.- Delivered detailed product information, assisted with import/export procedures, and offered first-level technical support.- Acted as a brand ambassador, building rapport with clients and addressing their needs to create outstanding customer experiences.- Leveraged MS Dynamics CRM to manage customer interactions and streamline support processes.- Leveraged passion for technology and cars to continuously enhance knowledge, contributing to client satisfaction and team success.

Tholen, Zeeland, Holandia

- Managed relationships between international employees and clients, ensuring seamless operations and regulatory compliance.- Acted as the primary point of contact for resolving operational challenges and addressing client needs.- Implemented solutions to enhance recruitment, onboarding, and employee support processes.

Eindhoven, North Brabant, Holandia

- Cultivated client relationships and ensured service delivery aligned with company standards and client expectations.- Contributed to meeting organizational objectives through strategic planning and team coordination.- Analyzed performance data and improved reporting using Power BI to identify trends and optimize service delivery.

Eindhoven, North Brabant, Holandia

- Supervised team performance, managed hourly budgets, and analyzed key performance indicators (KPIs).- Identified inefficiencies and implemented corrective measures to optimize warehouse operations.

Best

- Promoted resident well-being by organizing community initiatives and providing guidance on welfare concerns.- Conducted needs assessments and collaborated with stakeholders to address issues effectively.

Gdynia, Woj. Pomorskie, Polska

- Oversaw B2B sales operations, developing and managing business client portfolios to drive revenue growth.- Built and maintained strong relationships with corporate clients, tailoring banking solutions to meet their needs.- Coordinated with internal departments to streamline the onboarding and servicing of business accounts.- Strengthened client relations through effective problem-solving and partnership building with credit brokers.- Delivered workshops and presentations to educate clients on banking products and services, enhancing client engagement and satisfaction.- Utilized an internal CRM system to manage sales pipelines and client data effectively.

Gdynia, Woj. Pomorskie, Polska

- Exceeded sales goals by promoting accounts, loans, and deposits.- Conducted outbound sales calls to acquire new clients, focusing on building strong and lasting business relationships.- Collaborated with the marketing team to develop tailored sales strategies, leading to increased customer acquisition and retention.- Promoted innovative banking solutions, contributing to the bank’s positive market presence.- Utilized an internal CRM system to track leads and manage client information efficiently.

Gdańsk, Woj. Pomorskie, Polska

- Attracted new customers by identifying their needs and recommending tailored banking solutions.- Guided clients in adopting modern banking services, enhancing their overall user experience.- Streamlined internal processes and ensured accurate reporting to maintain operational efficiency.- Consistently met and exceeded sales targets through strategic planning and effective client engagement.

Master'S Degree, Human Resources Management

Bachelor'S Degree, Business Psychology