Translate stakeholder business objectives and drivers to identify digital workspace opportunities and establish appropriate solutions that support the strategic objectives of the company.Lead the development of tools and process to ensure that user expectations are met and that high customer satisfaction levels are achieved through established metrics against SLAs.Forecast and prepare IT department annual budget Generate annual budget forecasting information for executive and corporate reports.Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.Driving digitalization through Robotic Process Automation using multiple tools like M365 and other open source tools.Lead the continuous improvement of digital IT workspace service improvements and offerings to end users via proactive measurement, evaluation and ideation.Liaises with senior stakeholders to make strategic recommendations in the adoption, and innovative use of digital IT workspace technologies to improve business and teaching/learning processes, communication, and collaboration.Manage IT divisions like Operations and Infrastructure including; Technical Support, Helpdesk and Applications teamsMonitor IT service delivery based on defined service level agreement and be in charge of resolving issues and manage escalation when neededEvaluate the quality of service and performance through KPI metricsmanage backup and security systems, look after the recovery of data in disaster situations, and oversee security violation investigationsStrengthening the IT infrastructure by implementing new technologiesPlan and manage IT infrastructure & applications projectsManage the IT budget on hardware and software based on the yearly objectives, planned projects, and required resourcesManaging administrative team & technical staffPerforming routine audits of systems and softwareManage the network infrastructure and systems.

Under supervision of upper management, Install of new network software, hardware and the maintenance of a company's network. Provides support for anyone within the company who needs help with the technical aspects of computer networks. Determines when network maintenance is performed, makes sure that all maintenance is performed properly and ensures that all changes made to the company's network are documented. Also keeps up-to-date on the latest network technology and makes recommendations whenever the network needs to be updated. Prioritize tasks so that the most important tasks are completed first.

Cisco Routers and switches installation, configuration and troubleshooting problems.Appling QOS for critical application such as routing protocol keep-alive, voice, video and critical application (database transactions) based on applications usage.Configure Cisco PIX/firewall and ASA security configuration and troubleshooting.Monitoring the WAN and LAN links through professional MRTG software.Monitoring bandwidth utilization, troubleshooting and solving problems.802.1x Wireless security (WEP, WAP/radius, WAP2) with radius server and Active Directory.Drawing network infra-structure using Visio.Managing Redline products (vey long wireless range with high rate up to 100Mpbs) and supporting transfer E1’s over wireless) like AN-30, AN-50 and AN-80.Configuring a VOIP (Voice over Internet Protocol) using CISCO devices like routers and call manager and interfacing PBX with the CISCO router.Integrating Cisco voice routers with PBX’s.Installing, Configuring Symantec Endpoint Protection Antivirus software. And maintained it up to date.Control Internet usage using web filter software like WEBSENSE® (Install, manage reporting).