· Overhauled the company’s Product Development Lifecycle Process, GTM planning, and increased operational efficiency across the company. · Directed cross-functional teams including Product, Engineering, UX Design, user research, and Content, collaborating with a department of 200+ individuals and delivering major product launches on schedule. · Built scalable systems to do business reviews, including creating and automating metrics and product health reviews.

· Transformed the company’s operating model to scale for growth, resulting in a 75% increase in efficiency. It led to a 127% YoY growth in revenue. · Led the department heads to transform all the processes, including sales, project delivery, design, marketing and finance, to improve the company's efficiency, transparency and output. · Build and analyze the performance of the company's P&L, targets, performance metrics, and tracking systems to ensure profitability.· Formulate and execute effective operational strategies that align with company objectives and OKRs, collaborating with Shopify Plus brands to drive business growth and success.

𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐭𝐡𝐞 𝐥𝐞𝐚𝐝 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐫𝐚𝐭𝐞 𝐨𝐟 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐏𝐥𝐮𝐬 𝐛𝐫𝐚𝐧𝐝𝐬 𝐛𝐲 30%. 𝐁𝐮𝐢𝐥𝐭 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐨𝐫𝐠 𝐭𝐡𝐚𝐭 𝐥𝐞𝐝 𝐦𝐞 𝐭𝐨 𝐫𝐞𝐜𝐞𝐢𝐯𝐞 𝐭𝐡𝐞 "𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐋𝐨𝐧𝐠 𝐓𝐞𝐫𝐦" 𝐚𝐰𝐚𝐫𝐝 𝐚𝐭 𝐒𝐡𝐨𝐩𝐢𝐟𝐲. · Developed and executed strategies to scale Shopify's agency partnership efforts throughout North America, resulting in 20% increased revenue growth by partners.· Implemented a scalable infrastructure to improve cross-departmental collaboration, leading to deals closing 30 days faster.· Utilized OKR methodology and tracking systems to establish clear goals and key performance indicators for the team, tracking progress toward commercial plans for the Revenue organization.

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐞𝐝 𝐚𝐧𝐝 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐝 𝐭𝐡𝐞 𝐟𝐢𝐫𝐬𝐭 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡𝐢𝐧 𝐭𝐡𝐞 𝐆𝐫𝐨𝐰𝐭𝐡 𝐭𝐞𝐚𝐦 𝐚𝐭 𝐒𝐡𝐨𝐩𝐢𝐟𝐲, 𝐫𝐞𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐢𝐧 𝐚 20% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐥𝐚𝐮𝐧𝐜𝐡 𝐝𝐚𝐭𝐞𝐬. • Spearheaded strategic collaboration with cross-functional R&D teams, including Engineering, UX, and Product, to ideate, design, and launch products faster.• Established robust communication protocols between senior leadership and R&D teams, streamlining product launch timelines and ensuring seamless delivery of multiple products.• Developed and implemented ambitious goals using OKR methodology and systems to track team progress toward product launch targets.

𝐂𝐫𝐞𝐚𝐭𝐞𝐝 𝐚𝐧𝐝 𝐥𝐞𝐝 𝐭𝐡𝐞 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐆𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞 𝐭𝐞𝐚𝐦 𝐚𝐭 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐭𝐨 𝐜𝐮𝐥𝐭𝐢𝐯𝐚𝐭𝐞 𝐚 𝐡𝐞𝐚𝐥𝐭𝐡𝐲 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐞𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦, 𝐫𝐞𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐢𝐧 𝐚 70% 𝐫𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐢𝐧 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐯𝐢𝐨𝐥𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐚 50% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐰𝐡𝐞𝐧 𝐮𝐬𝐢𝐧𝐠 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐀𝐩𝐩𝐬. • Introduced governance initiatives and developed guidelines and policies to regulate the Shopify partner ecosystem while establishing procedures for handling violations. • Collaborated with cross-functional teams to design and develop effective governance and customer experience products. • Demonstrated leadership in emergencies that required quick coordination across multiple stakeholders and disciplines and reduced negative customer impact. • Managed the operations of the app ecosystem, ensuring optimal performance, scalability, and support, leading to a 70% increase in customer trust in the Shopify Apps ecosystem.

𝐇𝐞𝐥𝐩𝐞𝐝 𝐬𝐡𝐚𝐩𝐞 𝐚𝐧𝐝 𝐬𝐜𝐚𝐥𝐞 𝐭𝐡𝐞 𝐟𝐨𝐮𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬 𝐨𝐟 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐚𝐩𝐩𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐞𝐚𝐫𝐥𝐲 𝐝𝐚𝐲𝐬 𝐨𝐟 𝐭𝐡𝐞 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐀𝐩𝐩 𝐒𝐭𝐨𝐫𝐞. • Developed infrastructure in Zendesk to ease the burden on Shopify's support teams, decreasing the support load of partner tickets by 80%.• Designed and implemented multiple Google Chrome extensions to optimize daily operations, saving 10% time daily for support teams.• Educated the Plus Merchant Success teams about third-party Shopify apps, resulting in a 15% adoption of the demonstrated apps.• Analyzed usage patterns of third-party apps within the Shopify ecosystem via SQL reports generation.