Megha Bhatt Email & Phone Number

Toronto, Ontario, CA

San Francisco, California, US

· Overhauled the company’s Product Development Lifecycle Process, GTM planning, and increased operational efficiency across the company. · Directed cross-functional teams including Product, Engineering, UX Design, user research, and Content, collaborating with a department of 200+ individuals and delivering major product launches on schedule. · Built.

· Transformed the company’s operating model to scale for growth, resulting in a 75% increase in efficiency. It led to a 127% YoY growth in revenue. · Led the department heads to transform all the processes, including sales, project delivery, design, marketing and finance, to improve the company's efficiency, transparency and output. · Build and analyze the.

Ottawa, ON, CA

𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐭𝐡𝐞 𝐥𝐞𝐚𝐝 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐫𝐚𝐭𝐞 𝐨𝐟 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐏𝐥𝐮𝐬 𝐛𝐫𝐚𝐧𝐝𝐬 𝐛𝐲 30%. 𝐁𝐮𝐢𝐥𝐭 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐨𝐫𝐠 𝐭𝐡𝐚𝐭 𝐥𝐞𝐝 𝐦𝐞 𝐭𝐨 𝐫𝐞𝐜𝐞𝐢𝐯𝐞 𝐭𝐡𝐞 "𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐋𝐨𝐧𝐠 𝐓𝐞𝐫𝐦" 𝐚𝐰𝐚𝐫𝐝 𝐚𝐭 𝐒𝐡𝐨𝐩𝐢𝐟𝐲. · Developed and executed strategies to scale Shopify's agency partnership efforts throughout North America, resulting in 20% increased revenue growth by partners.· Implemented a.

Ottawa, ON, CA

• 𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐞𝐝 𝐚𝐧𝐝 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐝 𝐭𝐡𝐞 𝐟𝐢𝐫𝐬𝐭 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡𝐢𝐧 𝐭𝐡𝐞 𝐆𝐫𝐨𝐰𝐭𝐡 𝐭𝐞𝐚𝐦 𝐚𝐭 𝐒𝐡𝐨𝐩𝐢𝐟𝐲, 𝐫𝐞𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐢𝐧 𝐚 20% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐥𝐚𝐮𝐧𝐜𝐡 𝐝𝐚𝐭𝐞𝐬.
• Spearheaded strategic collaboration with cross-functional R&D teams, including Engineering, UX, and Product, to ideate, design, and launch products faster.
• Established robust communication protocols between senior leadership and R&D teams, streamlining product launch timelines and ensuring seamless delivery of multiple products.
• Developed and implemented ambitious goals using OKR methodology and systems to track team progress toward product launch targets.

Ottawa, ON, CA

• 𝐂𝐫𝐞𝐚𝐭𝐞𝐝 𝐚𝐧𝐝 𝐥𝐞𝐝 𝐭𝐡𝐞 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐆𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞 𝐭𝐞𝐚𝐦 𝐚𝐭 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐭𝐨 𝐜𝐮𝐥𝐭𝐢𝐯𝐚𝐭𝐞 𝐚 𝐡𝐞𝐚𝐥𝐭𝐡𝐲 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐞𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦, 𝐫𝐞𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐢𝐧 𝐚 70% 𝐫𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐢𝐧 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐯𝐢𝐨𝐥𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐚 50% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐰𝐡𝐞𝐧 𝐮𝐬𝐢𝐧𝐠 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐀𝐩𝐩𝐬.
• Introduced governance initiatives and developed guidelines and policies to regulate the Shopify partner ecosystem while establishing procedures for handling violations.
• Collaborated with cross-functional teams to design and develop effective governance and customer experience products.
• Demonstrated leadership in emergencies that required quick coordination across multiple stakeholders and disciplines and reduced negative customer impact.
• Managed the operations of the app ecosystem, ensuring optimal performance, scalability, and support, leading to a 70% increase in customer trust in the Shopify Apps ecosystem.

Ottawa, ON, CA

• 𝐇𝐞𝐥𝐩𝐞𝐝 𝐬𝐡𝐚𝐩𝐞 𝐚𝐧𝐝 𝐬𝐜𝐚𝐥𝐞 𝐭𝐡𝐞 𝐟𝐨𝐮𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬 𝐨𝐟 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐚𝐩𝐩𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐞𝐚𝐫𝐥𝐲 𝐝𝐚𝐲𝐬 𝐨𝐟 𝐭𝐡𝐞 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐀𝐩𝐩 𝐒𝐭𝐨𝐫𝐞.
• Developed infrastructure in Zendesk to ease the burden on Shopify's support teams, decreasing the support load of partner tickets by 80%.
• Designed and implemented multiple Google Chrome extensions to optimize daily operations, saving 10% time daily for support teams.
• Educated the Plus Merchant Success teams about third-party Shopify apps, resulting in a 15% adoption of the demonstrated apps.
• Analyzed usage patterns of third-party apps within the Shopify ecosystem via SQL reports generation.

Software Engineering Diploma

Bachelor Of Arts (Ba), Honours English - Rhetoric And Professional Writing