1) Coaching recruitment team improving their soft/hard skills.2) Develop a depth-understanding of clients’ activities and requirements to support recruitment team to identify the right matches.3) Develop creative recruitment solutions and tactics customizing search strategy according to required position.4) Approve all kinds of approved tests (language, personality, IQ, professional and specialized tests).5) Conduct interviews if necessary to allocate the right candidate as well as to monitor and improve interviewing skills of recruitment team.6) Approve job advertisements prior to publishing, ensuring advertisement contents are up to standards and conformed to legal and recruitment essentials. 7) Managing employment fairs and recruitment events; determining promotion material, brochures, banners and further particulars complying with Merge budget requirements.8) Conduct reference or background checks if needed, verify credentials and employment histories. 9) Approve rotation plan, job weight and work volume among recruitment team.10) Monitor results and execution of timetables ensuring adherence to deadlines.11) Determine Man Power Plan according to Merge business needs and do the hiring process accordingly. 12) Generate, develop and execute performance appraisal and Employee Assessments.13) Determine TNA and implement it after approval of GM and according to Merge budget requirements.14) Implement Merge polices, standards, code of conduct, etc. among Recruitment Department

Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEncourage creativity and risk-takingSuggest and organize team building activities

Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.Determines applicant requirements by studying job description and job qualifications.Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.

Respond to internal and external HR related inquiries or requests and provide assistanceRedirect HR related calls or distribute correspondence to the appropriate person of the teamMaintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are metLiaise with other departments or functions (payroll, benefits etc.)Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.Assist supervisors in performance management proceduresSchedule meetings, interviews, HR events etc. and maintain the team’s agendaCoordinate training sessions and seminarsPerform orientations, onboarding and update records with new hiresProduce and submit reports on general HR activityAssist in ad-hoc HR projects, like collection of employee feedbackSupport other functions as assigned

Identify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods / toolsMeet personal / customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; Follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

Create processes and methods to gather supply chain dataAnalyze data to identify problematic areas and suggest improvementsPlan and implement supply chain optimization projects (e.g. warehouse-slotting, route planning)Develop requirements and standards (e.g. packaging, procurement, delivery)Oversee inventory proceduresDiscover the most cost-effective shipping modes and schedulesEvaluate vendor operations (e.g. freight forwarders) according to quality standardsHelp foster trusting relationships with business partnersCollaborate with IT professionals to implement effective systemsTrack KPIs and report on supply chai