Formerly Northwest Education Association (NWEA). NWEA was acquired by Houghton Mifflin Harcourt in 2023.• Managed infrastructure consisting of 4,500 Linux servers in both on-prem and AWS cloud environments, using Ansible, Puppet, Bash, and Terraform.• Authored Ansible playbooks for automating patching infrastructure through Jenkins multi-branch pipelines, preventing system drift. Reduced ongoing patching duration by 40%.• Served as primary on-call DevOps Engineer for… Show more Formerly Northwest Education Association (NWEA). NWEA was acquired by Houghton Mifflin Harcourt in 2023.• Managed infrastructure consisting of 4,500 Linux servers in both on-prem and AWS cloud environments, using Ansible, Puppet, Bash, and Terraform.• Authored Ansible playbooks for automating patching infrastructure through Jenkins multi-branch pipelines, preventing system drift. Reduced ongoing patching duration by 40%.• Served as primary on-call DevOps Engineer for NWEA's global SaaS products with 400,000 concurrent users. Responsible for resolving production issues.• Lead product deployment releases, directly coordinating with the release manager and product development teams to quickly resolve any unexpected challenges.• Completed AWS Solutions Architect, AWS SysOps Administrator, and Kubernetes training programs. Show less

• Designed idempotent automation scripts using Ansible, Python & Bash to configure and deploy software signing servers for all Apple-internal developers. Significantly improved efficiency in deployment time by 95%, from 10 hours to 30 minutes.• Developed infrastructure automation for deploying on-prem and private cloud software signing systems utilizing Ansible, Python, and Bash.• Created app to monitor internal software signing servers and report developer usage trends to… Show more • Designed idempotent automation scripts using Ansible, Python & Bash to configure and deploy software signing servers for all Apple-internal developers. Significantly improved efficiency in deployment time by 95%, from 10 hours to 30 minutes.• Developed infrastructure automation for deploying on-prem and private cloud software signing systems utilizing Ansible, Python, and Bash.• Created app to monitor internal software signing servers and report developer usage trends to senior management using Python and MongoDB.• Authored runbooks for software engineering and operations teams, improving operational efficiency and preventing tribal knowledge. Show less

• Automated operations and support tasks using Python and MySQL for global Apple-internal services consisting of 26,000 users.• Co-created Ansible playbooks for managing virtual machine servers in private cloud, reducing manual operations tasks by 80%.• Co-developed Python & MySQL automation for internal scheduling systems reducing deployment time by 98%, from 3 hours to 2 minutes.• Wrote Python application to interact with MySQL database to automate internal survey… Show more • Automated operations and support tasks using Python and MySQL for global Apple-internal services consisting of 26,000 users.• Co-created Ansible playbooks for managing virtual machine servers in private cloud, reducing manual operations tasks by 80%.• Co-developed Python & MySQL automation for internal scheduling systems reducing deployment time by 98%, from 3 hours to 2 minutes.• Wrote Python application to interact with MySQL database to automate internal survey creation and reporting, reducing manual workloads by 75%. Show less

• Collaborated with Apple Engineering to investigate and resolve complex technical issues across all Apple products and services.• Acting Team Manager for 22 teams across 16 Area Managers.• Earned Excellence Award in 2018 and 2017 for exceptional performance.

• Investigated and resolved complex technical issues across all Apple products and services.• Completed Team Manager and Account Security pilot training.

• Managed IT operations including hardware / software configuration, installation, deployment, and management of all servers & workstations.• Created initiative to support additional hotel security products improving revenue by over 400% from 2008 to 2012.• Designed, built, and maintained corporate infrastructure.• Authored all company-wide Standard Operating Procedures.