Operating from West Yorkshire covering the UK & European, M4 Logistics specialises in Small / Light Haulage & Driver hire up to 3.5 tonne.Experienced in: Motorsport (F1), Medical (Controlled Medication, Blood & Organ Transportation), High Value (Celebrity Personal Items, Musical Instruments), Documentation (Sign & Return) & General Haulage.Current operating vehicle dimensions - 1.1m (H) x 1.2 (W) x 1.7m (L) & 500kg Weight, Insurance covering £50K Goods In Transit & £5M Public Liability.Hire Driver offering: 20+ years driving experience with IAM (15+ years), 4 years covering Europe.

Sole Management of one-off event bar providing company- Full event management – securing venue, providing entertainment,- Purchase & control of Stock,- Requesting of T.E.N’s Notice,- Financial Management.- Complete design and setup of unique computer based till.

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- Contacting of Customers to arrange difficult to complete jobs (Exceptions),- Management, maintenance and support of I&C & SME Trackers,- Daily & Adhoc production, manipulation & presentation of reporting,- Supporting Team Leader with daily tasks and management of workload within team.

- Customer Service – serving & order taking, front of house presences, query solving, complaint handling and conflict resolution,- General Bar & Pub cleaning duties – cellar management/cleaning (barrel/stock handling), line cleaning etc, glass collecting and general cleaning & maintenance.- Point of contact for knowledge and support for customers & staff, - Organisation of stock control – experience of ordering with breweries, local supplier orders, wholesale collections, receipt of delivery’s, storage & management of stock levels,- Management duties – Relief & Supporting Management role when management on annual leave or unavailable. Including - day to day running of the pub, product/supply & staffing issues, payment of wages, handing & logging of takings, clear downs and opening & closing of pub.

- Creation, continued development and maintenance of ground-breaking Call Quality Monitoring system (CQM),- Monthly reporting to Internal & Client based Senior Management,- Call Observation- Monthly observation of all agents- Call Calibration sessions with Internal & Client based Senior Management- Creation, development and maintenance of company Intranet site (HTML coding),- Training of new starters on regulatory based training,- Supplier Audits,- Assistance with managing ISO 9001:2008 accreditation,- Client liaison,- Creation of Sickness, Illness & Holiday tracker with reportable outputs.

Quality Assurance- Management of MeterPlus ISO 9001:2008 accreditation,- Conducting Audits both with and without external 3rd parties,- Managing the results of Audits using negotiation to ensure processes are adopted by the business,- Query resolution.Health and Safety- Conducted Behavioural Audits,- Workplace Inspection Audits.

Quality Assurance – As above,- Continuously maintaining the Quality Management System,- Trained users of the Quality Management Tools and provide on-going coaching and supporting the wider business,- Updating company staff training records.QuEST Administrator- Continuous process mapping/documentation advice and support, - User & Training management, - Attendance to monthly QuEST Development Group meeting.

Quality Assurance – As aboveProject Coordinator- Provide on going support to the change management database,- Deliver reporting on a monthly and ad-hoc basis regarding change,- Act as an Assurance role on projects, reviewing documents and resolving areas of poor quality.Key achievements- Delivered a new Quality Tool (Control ES), developing a deployment plan, creating full new training materials and delivering over 50 training courses to members of staff from various levels of seniority of the business.

Quality Assurance – As aboveEnvironmental Auditor- Maintaining & updating the Environment Management System database inc. procedures and work instructions,- Development of Environment Audit Plan.

- Dealing with customers and suppliers regarding all aspects of metering with minimum supervision,- Staff training and coaching responsibilities,- Working to achieve departmental targets to maintain service levels.

- Motivation & management of self and others,- Advisory of products/services,- Ensuring quality for high valued motor vehicles and associated clients,- Preparing motor vehicles to a set standard,- Dealing with customers arranging collect and delivery of cars,- Gaining verbal contracts with large companies.