Mohammed Alam Email & Phone Number

Neom

Neom

• Responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and.
• Monitors client infrastructure and solutions
• Identify problems and errors prior to or when they occur
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and problems
• Fulfill approved requests following agreed procedures

Riyadh, Saudi Arabia

• Provide expert-level technical support to end users ensuring minimal disruption to the hospital services.
• Manage, troubleshoot, and support Office 365 environments, including email, OneDrive, SharePoint, and Teams.
• Install, configure, and troubleshoot Windows 11 systems, ensuring optimal performance and security.
• Administer and maintain Windows Server environments, including user management, group policies, and server performance tuning.
• Offer comprehensive support for IT infrastructure, including network devices, storage solutions, and other critical components.
• Maintain a high level of end users' satisfaction by effectively communicating technical issues and solutions to non-technical users.

Riyadh, Saudi Arabia

• Act 1st level of support by performing troubleshoots then creates a ticket on HPSM based on the urgency and priority and escalates to server or application owner
• Coordinate with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary. Ensuring that all escalation information is accurate and periodically updated, and that all.
• Monitoring the availability of Windows, Linux physical, Application, Virtual including SAN storage Server on SCOM 2012 Console.
• Monitoring HQ and Branches Network on Solarwinds
• Monitors the performance and seeks high availability and stability of the network including LAN, WAN, Internet and SMS services
• Oracle CC&B Batch processing

Riyadh, Saudi Arabia

• Providing 1st/2nd Line support (remote/onsite) to all to users at all levels of the business and across all offices via telephone/email with assisted guidance from IT Technical Lead.
• Troubleshooting common IT problems with all equipment - computers, printers, mobile and IP phones
• Close attention to Helpdesk queue, aged tickets and service level agreements (SLA's); setting a clear expectation to users and proactive escalation to IT Management.
• Installation of software patches and service packs (under guidance from IT Technical Lead).
• Computer hardware asset management using HPAM
• To perform IMAC activities

Riyadh, Saudi Arabia

• Attend all type of IT support calls from users within agreed SLA.
• Incident investigation, diagnosis and resolution
• Providing technical support to field engineers

Khartoum

• Provide staff support and technical issue resolution via E-Mail or phone
• Support end-users related to Microsoft products and Windows OS
• Maintain desktops, laptops, printers, peripherals software
• Setting up network and internet connectivity
• Configuring shared printer on local machine
• Performed upgrades, installation of software and drivers and essential desktop troubleshooting.