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Mohamed Ezzeldin is listed as Cisco Collaboration Engineer | CCNP Collaboration | ITILv4® | VMware | UCCE | WxCC | Genesys Cloud at Expertflow - livechat, video, callcenter SW, a with 94 employees, based in Giza, Al Jizah, Egypt. AeroLeads shows a matched LinkedIn profile for Mohamed Ezzeldin.
Mohamed Ezzeldin previously worked as Contact Center Engineer at Expertflow - Livechat, Video, Callcenter Sw and Collaboration / UCCE and Network Engineer at Credit Agricole Egypt. Mohamed Ezzeldin holds Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering, 3.03 from Higher Technological Institute.
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I have wide experiene in Cisco collaboration (Voip) Field, I implemented many projects from scratch in the biggest organizations in Egypt and Middle East as I used to work at a cisco golden partner company and one of the biggest system integrators in the middle east, then I moved to a multinational company which is one of the biggest System integrators in the world.. I supported all the cisco voice servers for our customers all over the world.now working on UCCE , UCCX , Webex Cloud Contact Center , Genesys Cloud Contact CenterI Have experience in the below:- Cisco Unified Call Manager- Cisco Unity Connection- Instant Messaging and presence- Expressway Core and Expressway Edge- Cisco Meeting Server-Telepresence Management Suite- Cisco Meeting Management- Cisco Unified Contact Center Express- Voice Gateways- VMware ESXi-Webex Cloud Contact Center- Genesys Cloud Contact Centerother Teachincal Skills- CCNP Enterprise (Core)- Cloud Computing- Redhat Linux admin 1 & 2- ITILv4you can find the projects I implemented on my profile, some projects are not added as they are confidential (details will be provided upon request)
Listed skills include It Service Management, Network Engineering, Electrical Engineering, Electronic Engineering, and 17 others.
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- applying new Cisco/3rd party systems concepts, methodologies and tools - Installation and configuration of new systems (on site): Cisco CCE/CCX /WxCC and Genesys Cloud. - Upgrade and enhance existing installations - Produce SOW, LLD and documentation - Troubleshoot and fix production systems
- Manage and administer cisco IP Telephony network that include cisco call manager (CUCM), Cisco unity connection (CUC), IM and Presence and Expressway for MRA. - Manage, configure and troubleshoot cisco voice gateways for branches connection with PSTN through (PRIs and FXOs). - Manage and administer Video conference solution that include Jabber Guest, Cisco webex meeting server (CWMS), Cisco Meeting Server (CMS) and Video Endpoints. - Manage, configure and troubleshoot cisco contact center enterprise (UCCE), CVP, PGs, HDS and Roggers. - Manage, configure and troubleshoot Zoom/Eleveo call recording. - Handle project documentation, planning and user guides. - Support end users’ issues regarding IP phone registration, Extension Mobility, PSTN External calling, Cisco finesse login, Cisco Jabber, MRA and Voice Mail. - Support call center and call recording issues (Call routing, IVR, Finesse, CUIC Reports and Eleveo call recording) - Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
Responsibilities included but not limited to: Installation and configuration of Cisco Unified communication Manager(CUCM), Installation and configuration of Cisco Unity Connection(CUC), Installation and configuration of Cisco IM& Presence(IM&P), Installation and configuration of Cisco Unified Contact Center Express(UCCX), Installation and configuration of Cisco Expressway Core & Edge, Installation and configuration of Cisco Meeting Server (CMS), Installation and configuration of Telepresence Meeting Server(TMS), Configuration of different Voice gateway models using different protocols 'H323, MGCP, SIP', Support different customers' issues regarding IP phone registration, Extension mobility.Projects References are available upon request
I don't depend on the curriculum totally .. Self study is one of my Hobbies
Higher Technological Institute
I was a committee member for two years before being elected as the Head of the committee.My first year in college I nominated my self in the elections of students' union 2012 and I passed it successfully .Despite being the youngest less experienced student in the union , I got fame as I used to help in solving the student' problems ,I participated in the meetings with the institute doctors effectively and I also arranged many events and activities in this first year .These achievements I've made in my first year qualified me to be the student who got the most votes in the elections of students' union 2013 , I got about 97 % of the total votes ( more than 100 vote ) , I continued effecting positively in this union too .after passing the elections of students' union 2014 successfully, I was elected to be the head of the committee with 100 % of the total votes , also I was invited to nominate my self to be the president of the students' union 2014 but I apologized for some personal circumstances and preferred to be the sociality & trips committee Head only .
Higher Technological Institute
I was The head of the reports' Committee besides the sociality & Trips committee , I was responsible for writing all the students' Union reports as I am a good writer .
6Th Of October City
After passing the interview successfully, I was the only accepted Trainee in The IT department of Nissan Summer internship 2014
Higher Technological Institute
after being a member for one year I was chosen to be the Head of the Committee.
Other employees you can reach at expertflow.com. View company contacts for 94 employees →
Hammad Zaheen
Colleague at Expertflow - Livechat, Video, Callcenter SwIslāmābād, Pakistan
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Sharjeel Malik
Colleague at Expertflow - Livechat, Video, Callcenter SwPakistan
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Marcus Adly
Colleague at Expertflow - Livechat, Video, Callcenter SwGiza, Al Jizah, Egypt
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Ilyas Ali
Colleague at Expertflow - Livechat, Video, Callcenter SwLahore District, Punjab, Pakistan
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Makkia Abbasi
Colleague at Expertflow - Livechat, Video, Callcenter SwLahore District, Punjab, Pakistan
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Usama Shabbir
Colleague at Expertflow - Livechat, Video, Callcenter SwLahore, Punjab, Pakistan
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Khuram Hanif
Colleague at Expertflow - Livechat, Video, Callcenter SwPakistan
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Anton Boshoff
Colleague at Expertflow - Livechat, Video, Callcenter SwWestern Cape, South Africa
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Shees Ali Akbar
Colleague at Expertflow - Livechat, Video, Callcenter SwLahore, Punjab, Pakistan
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Muhammad Qasim Wahla
Colleague at Expertflow - Livechat, Video, Callcenter SwLahore, Punjab, Pakistan
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Activities and Societies: Head of the presentation committee of enactus HTI -attended the 2012 National competition of SIFE Egypt.
Activities and Societies: participating in the school program
Quick answers generated from the profile data available on this page.
Mohamed Ezzeldin works for Expertflow - livechat, video, callcenter SW.
Mohamed Ezzeldin is listed as Cisco Collaboration Engineer | CCNP Collaboration | ITILv4® | VMware | UCCE | WxCC | Genesys Cloud at Expertflow - livechat, video, callcenter SW.
Mohamed Ezzeldin is based in Giza, Al Jizah, Egypt while working with Expertflow - livechat, video, callcenter SW.
Mohamed Ezzeldin has worked for Expertflow - Livechat, Video, Callcenter Sw, Credit Agricole Egypt, Orange Business Services, Raya Information Technology, and Armed Forces.
Mohamed Ezzeldin's colleagues at Expertflow - livechat, video, callcenter SW include Hammad Zaheen, Sharjeel Malik, Marcus Adly, Ilyas Ali, and Makkia Abbasi.
You can use AeroLeads to view verified contact signals for Mohamed Ezzeldin at Expertflow - livechat, video, callcenter SW, including work email, phone, and LinkedIn data when available.
Mohamed Ezzeldin holds Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering, 3.03 from Higher Technological Institute.
Mohamed Ezzeldin is listed with skills including It Service Management, Network Engineering, Electrical Engineering, Electronic Engineering, Team Leadership, Public Relations, Public Speaking, and Social Skills.
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