Who is Mohd Tauseef Raza? Overview
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Quick answer
Mohd Tauseef Raza is listed as Assistant Manager at PCITS, based in Lucknow, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Mohd Tauseef Raza.
Mohd Tauseef Raza previously worked as Customer Service Team Lead at Premium Customer It Services and Senior Customer Care Associate at Premium Customer It Services.
Company email context
Email format at PCITS
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PCITS
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Profile bio
About Mohd Tauseef Raza
With a decade of experience in BPO Operations, I've honed my expertise in Service Delivery, Hiring, Training, and Payroll operations, overseeing 100+ agents. My track record includes successful leadership as a Team Lead and a Senior Customer Care Associate, demonstrating strong analytical and people management skills.Beyond managerial roles, I have keen interest in Cryptocurrency, Generative AI, and Chatbots.
Listed skills include Team Management, Customer Support, Windows, Customer Service, and 17 others.
Current workplace
Mohd Tauseef Raza's current company
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8 roles
Mohd Tauseef Raza work experience
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Assistant Manager
Service Delivery, Hiring, Training & Payroll – day to day operations for 100+ call center agents.
Customer Service Team Lead
Handling a team of 25 contact center agents.
Sep 2019 - Aug 2023
Senior Customer Care Associate
B2B outbound dialing US/UK/Australia. Maintaining & ensuring stringent adherence to quality standards, identifying gaps and opportunities.
Jun 2018 - Sep 2019
Managing Partner
Jun 2017 - May 2018
Escalation Desk
Handling escalation chats/calls and making sure that a high FCR is met. Ensuring FCR on every customer who has contacted us more than 6 times in a month.Supporting new team members during transition and ensuring that they are aware of the process SOP.Weekly rollout of process updates to team leaders and support agents.
Jul 2016 - May 2017
Technical Support Specialist
Support for Gigabit Broadband, IPTV, and VOIP services. - AT&T U-verse and GigaFiberEscalating cases and follow ups.
Jun 2014 - Jun 2016
FAQ
Frequently asked questions about Mohd Tauseef Raza
Quick answers generated from the profile data available on this page.
What company does Mohd Tauseef Raza work for?
Mohd Tauseef Raza works for PCITS.
What is Mohd Tauseef Raza's role at PCITS?
Mohd Tauseef Raza is listed as Assistant Manager at PCITS.
Where is Mohd Tauseef Raza based?
Mohd Tauseef Raza is based in Lucknow, Uttar Pradesh, India while working with PCITS.
What companies has Mohd Tauseef Raza worked for?
Mohd Tauseef Raza has worked for Pcits, Premium Customer It Services, Aqs Infratech, Bitcoin Inc., and Concentrix.
How can I contact Mohd Tauseef Raza?
You can use AeroLeads to view verified contact signals for Mohd Tauseef Raza at PCITS, including work email, phone, and LinkedIn data when available.
What skills is Mohd Tauseef Raza known for?
Mohd Tauseef Raza is listed with skills including Team Management, Customer Support, Windows, Customer Service, Vendor Management, Techinical, Network Administration, and Computer Games.
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