Mohd Tauseef Raza

Mohd Tauseef Raza Email and Phone Number

Assistant Manager @ PCITS
Lucknow, UP, IN
Mohd Tauseef Raza's Location
Lucknow, Uttar Pradesh, India, India
About Mohd Tauseef Raza

With a decade of experience in BPO Operations, I've honed my expertise in Service Delivery, Hiring, Training, and Payroll operations, overseeing 100+ agents. My track record includes successful leadership as a Team Lead and a Senior Customer Care Associate, demonstrating strong analytical and people management skills.Beyond managerial roles, I have keen interest in Cryptocurrency, Generative AI, and Chatbots.

Mohd Tauseef Raza's Current Company Details
PCITS

Pcits

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Assistant Manager
Lucknow, UP, IN
Mohd Tauseef Raza Work Experience Details
  • Pcits
    Assistant Manager
    Pcits
    Lucknow, Up, In
    View
  • Pcits
    Assistant Manager
    Pcits Sep 2023 - Present
    Lucknow, Uttar Pradesh, India
    Service Delivery, Hiring, Training & Payroll – day to day operations for 100+ call center agents.
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  • Premium Customer It Services
    Customer Service Team Lead
    Premium Customer It Services Sep 2019 - Aug 2023
    Lucknow Area, India
    Handling a team of 25 contact center agents.
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  • Premium Customer It Services
    Senior Customer Care Associate
    Premium Customer It Services Jun 2018 - Sep 2019
    Lucknow Area, India
    B2B outbound dialing US/UK/Australia. Maintaining & ensuring stringent adherence to quality standards, identifying gaps and opportunities.
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  • Aqs Infratech
    Managing Partner
    Aqs Infratech Jul 2019 - Present
    Lucknow, Uttar Pradesh, India
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  • Bitcoin Inc.
    Bitcoin Miner
    Bitcoin Inc. Jun 2017 - May 2018
    New Delhi Area, India
    Exploring/Mining BTC. Learning financial markets
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  • Concentrix
    Escalation Desk
    Concentrix Jul 2016 - May 2017
    Gurgaon, India
    Handling escalation chats/calls and making sure that a high FCR is met. Ensuring FCR on every customer who has contacted us more than 6 times in a month.Supporting new team members during transition and ensuring that they are aware of the process SOP.Weekly rollout of process updates to team leaders and support agents.
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  • Concentrix
    Technical Support Specialist
    Concentrix Jun 2014 - Jun 2016
    Gurugram, Haryana, India
    Support for Gigabit Broadband, IPTV, and VOIP services. - AT&T U-verse and GigaFiberEscalating cases and follow ups.
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Mohd Tauseef Raza Skills

Team Management Customer Support Windows Customer Service Vendor Management Techinical Network Administration Computer Games Routing Online Payment Xbox Playstation Internet Troubleshooting Remote Troubleshooting Pc Building Hardware Support Salesforce.com Console Games Pc Games Cisco Technologies Billing Systems

Frequently Asked Questions about Mohd Tauseef Raza

What company does Mohd Tauseef Raza work for?

Mohd Tauseef Raza works for Pcits

What is Mohd Tauseef Raza's role at the current company?

Mohd Tauseef Raza's current role is Assistant Manager.

What are some of Mohd Tauseef Raza's interests?

Mohd Tauseef Raza has interest in Science And Technology.

What skills is Mohd Tauseef Raza known for?

Mohd Tauseef Raza has skills like Team Management, Customer Support, Windows, Customer Service, Vendor Management, Techinical, Network Administration, Computer Games, Routing, Online Payment, Xbox, Playstation.

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