This is relevant to my previous role as Airport Ground Crew/Flight Controller for administrative duties and communication with passengers. My duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, checking reservations. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display… Show more This is relevant to my previous role as Airport Ground Crew/Flight Controller for administrative duties and communication with passengers. My duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, checking reservations. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers. Show less