Mark Bishop Email & Phone Number

Houston, TX, US

Chevron

Remote

• Coached domestic remote scrum team (7 members), domestic remote Kanban team (7 members), and international remote scrum ban team (10 members) simultaneously.
• Created epics, features, and work items in Aha!
• Drove creation of and facilitated multi-team forum with team members and stakeholders to drive primary company initiative.
• Created and facilitated “Agile Foundations” community of practice to help people new to agility or who have gaps in their knowledge of agile ways of working to grow in the agile mindset.
• Facilitated cross-functional and cross-team stakeholder meetings to ensure alignment.
• Built a set of reports and dashboards in Aha! To provide new visibility to teams across the platform.

Chevron

• Supported three SAFe teams (4 to 12 members), while driving two other initiatives simultaneously. Teams included local and remote team members.
• Created epics, features, and work items in Azure DevOps.
• Worked with product owners, helping them to organize and prioritize the backlog.
• Provided training for quality story writing and estimation.
• Coordinated on-premises cloud migration, movement of over one hundred applications across the organization, and supported and implemented architectural goals.
• Seized on teachable moments and used team building activities to introduce and reinforce agile concepts to the team.

Houston, Texas

• Supported three SAFe teams (5 to 16 members), with team members across the agile experience spectrum.
• Created epics, features and work items in Azure DevOps and Jira.
• Coached a scrum team (8 members) that created the platform’s first Azure data lake.
• Helped scrum teams, with little to no agile experience, to break down the work from user needs to backend data foundation, organize around it, and deliver quickly.
• Worked agile principles of responsibility, openness, commitment, focus, and courage into teachable moments to help teams to see the real-world daily application of these principles.
• Capitalized on opportunities to share the benefits of agility with management to gently nudge toward organizational adoption of agile principles.

Houston, Texas

• Coached cross-discipline team (10 members) with no agile experience to break down and plan an SAP project into sprints resulting in successful project delivery.
• Coached multiple scrum teams of 7 to 11 members, enhancing customer-facing transaction web platform.
• Facilitated all standard events as well as games, activities, and teachable moments to reinforce principles of scrum.
• Met regularly with the product owner to prioritize the backlog and created well formatted stories so the team could understand them.
• Worked to remove organizational and technological impediments to the team.
• Advocated for and led the formation of the first agile SAP team in the company. The team successfully met its goals while navigating the loss of a product owner and two lead developers.

Houston, Texas

• Managed prioritization of the backlog for an SAP-based order to cash workflow. This included a new ordering module, inventory management workflow, master data epics, and invoicing.
• Analyzed data to determine project focus areas, created and maintained the roadmap based on data, proposed vision to BPO’s (Business Process Owners), and provided post-release analytics to BPO’s.
• Provided feature reviews, wrote stories, and developed and maintained the product backlog.
• Managed trade-offs based on Scrum team velocity and BPOs’ priorities to provide maximum benefit to customers.
• Led biweekly grooming sessions with Scrum team.
• Wrote comprehensive user manuals, training curriculum, and trained trainers on newly built systems.

Lake Oswego, Oregon

• Conducted interviews with project (saga) owners and stakeholders, investigating and fleshing out requirements, converting business cases to developer and QA design instructions.
• Managed sagas through all stages of the development life cycle process including vision and success criteria, saga design in conjunction with development and QA teams, structuring complex sagas and organizing them into.
• Did user acceptance testing.
• Designed and presented structured saga plans to project teams and saga owners.
• Reviewed and interpreted complex SQL stored procedures

• Wrote business requirements documents for customer facing website.
• Conducted requirements gathering, including analysis and synthesis of project initiation reports, project charters, business case and other requirements documents.
• Conducted interviews with stakeholders and business owners to ensure all requirements are properly documented.
• Wrote all documentation in accordance with industry standards.
• Used Visio and Blueprint data modeling.
• Conducted meetings at all stages of development process with all stakeholders.

• Supported global user base, providing data analysis and application support.
• Added new customers to SQL database, which included complex updates to multiple tables.
• Investigated and identified bugs within stored procedures and in automated server orchestrations.
• Modified XML files for order testing and bug analysis.
• Created VBA software tools in Access and Excel.
• Re-designed company Intranet using CCS and HTML in Dreamweaver.

• Created user software tools.
• Performed server and workstation administrative functions, including Active Directory.
• Designed, implemented and managed software integrations.
• Troubleshot network and workstation issues, providing remote and on-site support.
• Installed servers, workstations, and network hardware and software.
• Wrote Crystal Reports.

Master'S Degree, Computer And Information Systems Security/Information Assurance

Associate'S Degree, Information Technology