Ma Celina De Leon

Ma Celina De Leon Email and Phone Number

Branch Manager @ Valenzuela, NCR, PH
Valenzuela, NCR, PH
Ma Celina De Leon's Location
Metro Manila, National Capital Region, Philippines, Philippines
About Ma Celina De Leon

Over 16 years of experience in Operations, specifically in Outbound Sales, Customer Service, Telecommunications, and Banking industries. Extensive experience in sales, customer service, human resource, administration areas and hospitality / travel and tourism.Possesses excellent communication skills, solid organizational and administration experience, and strong leadership background. Major strengths include sales generation, people management, account maintenance, complaint handling, and relationship management. A result-oriented person with passion to deliver excellent sales and customer experience to both internal and external customers.

Ma Celina De Leon's Current Company Details
Eye Can Philippines Refractive & Aesthetics

Eye Can Philippines Refractive & Aesthetics

Branch Manager
Valenzuela, NCR, PH
Ma Celina De Leon Work Experience Details
  • Eye Can Philippines Refractive & Aesthetics
    Branch Manager
    Eye Can Philippines Refractive & Aesthetics
    Valenzuela, Ncr, Ph
  • Clinic Of Dr. Mary Rose Teodoro-Chang,
    Sales And Marketing Manager
    Clinic Of Dr. Mary Rose Teodoro-Chang, Aug 2023 - Present
    Makati Medical Center
  • Aiidb
    Entrepreneur
    Aiidb Apr 2023 - Sep 2023
    Philippines
    Ecommerce, promoting health and wellness as well as supporting local producers.
  • Freelance
    Sales And Operations Consultant
    Freelance Nov 2022 - Sep 2023
    National Capital Region, Philippines
    Representative of MAS Corporate, Aichi-ken, Nagoya-shi, JapanHandled Tanisho Co. Ltd, Tokyo JapanIn-charged of Operations, Philippine Magnesite Environment Development Corp. Davao Oriental
  • Shinagawa Lasik And Aesthetics Philippines
    Senior Sales Manager
    Shinagawa Lasik And Aesthetics Philippines Nov 2015 - Nov 2022
    Ore Central Bldg 31St Street Cor 9Th Ave Bgc Taguig City Philippines
    Responsibilities:• Makes strategies in order to promote and sell products or services to patients, clients and customer to meet and exceed the sales quota as given by the management• Manage appointment of patients and ensure proper coordination with the concerned doctors• Perform sales and marketing initiatives including corporate presentations, sales calls, up sells of products and services to patients, prepares sales report• Maintain contact and building lasting relationships… Show more Responsibilities:• Makes strategies in order to promote and sell products or services to patients, clients and customer to meet and exceed the sales quota as given by the management• Manage appointment of patients and ensure proper coordination with the concerned doctors• Perform sales and marketing initiatives including corporate presentations, sales calls, up sells of products and services to patients, prepares sales report• Maintain contact and building lasting relationships with customers• Manages the daily operations of the branch, sales supervision to hit monthly target, patients complaints and other concerns and coordinates patients scheduling• Daily communication with medical director and dermatologist doctors • Ensures smooth process for sales and operations, in charge of opening and closing of the clinic• Reporting directly to President Show less
  • Asia Pacific Travels & Tourism
    Sales Coordinator
    Asia Pacific Travels & Tourism Sep 2014 - Sep 2015
    Deira Dubai
    Responsibilities:• Assist and coordinate with Sales Managers • Manage contracts for the tour operators and corporate accounts• Coordinate directly with contracting managers, reservation and travel desk executives for tour operators, corporates and concierge• Close deals for direct and new clients, individuals or corporates, thru chat and direct calls local and international• Follow-up payments for all tour operators and corporate• Prepare sales plans and strategies for… Show more Responsibilities:• Assist and coordinate with Sales Managers • Manage contracts for the tour operators and corporate accounts• Coordinate directly with contracting managers, reservation and travel desk executives for tour operators, corporates and concierge• Close deals for direct and new clients, individuals or corporates, thru chat and direct calls local and international• Follow-up payments for all tour operators and corporate• Prepare sales plans and strategies for the team• Monitor all accounts of the sales managers to ensure good after sales service to clients• Submit weekly and monthly report to the Managing Director• Organize events for yacht parties and other customer needs• Set appointments for meetings and presentations• File, answer calls and check official business meetings of Sales team• Answering queries through online chat from our website• After sales follow up with direct guests and tour operator guests• In charge of data keeping and updating thru centralized Salesforce system• Handled the preparations and day-to-day booth operations during the Arabian Travel Market (ATM) 2015 at Dubai World Trade Center Show less
  • Jenet Philippines Bpo Inc.
    Managing Partner
    Jenet Philippines Bpo Inc. Sep 2011 - Jul 2014
    Philippines
    Responsibilities:• Leader driven by passion to help others succeed• Manage sales supervisors to hit monthly target• Train new hires, probationary and regular agents and provide continuous training for sales supervisors.• Manage the daily operations of the outbound and inbound sales organization including personnel, scheduling, training, reporting, data generation and call list management• Create policies and procedure for strict implementation• Oversee the achievement of… Show more Responsibilities:• Leader driven by passion to help others succeed• Manage sales supervisors to hit monthly target• Train new hires, probationary and regular agents and provide continuous training for sales supervisors.• Manage the daily operations of the outbound and inbound sales organization including personnel, scheduling, training, reporting, data generation and call list management• Create policies and procedure for strict implementation• Oversee the achievement of performance target of individuals and groups• Develop incentives to energize and motivate the sales teams • Ensure that incentives are meeting the ROI objectives• Ensure compliance with telemarketing, marketing, and customer service rules• Ensure compliance with ethical, professional, and service standards• Design and coordinate Sales training program to enable each agent to reach their full potential and to support company objectives• Develop customer retention and deliver new clients Show less
  • M.M.A.C.D.E
    Managing Partner
    M.M.A.C.D.E Jun 2008 - Jul 2011
    Philippines
    Responsibilities:• Overall in-charge in putting up the outbound call center via telemarketing system• Do multitasking and 24/7 hands-on operations• Personally manage and give continuous training of staff from Day 1 up to hands-on call• Closely monitor spiels, especially on closing the deals• Directly coordinate with suppliers in Japan• In charge of all operations from human resource, payroll, marketing, encoding, data distribution, and all paper works• Worked to… Show more Responsibilities:• Overall in-charge in putting up the outbound call center via telemarketing system• Do multitasking and 24/7 hands-on operations• Personally manage and give continuous training of staff from Day 1 up to hands-on call• Closely monitor spiels, especially on closing the deals• Directly coordinate with suppliers in Japan• In charge of all operations from human resource, payroll, marketing, encoding, data distribution, and all paper works• Worked to acquire all the government permits needed for BPO company• Create the company organizational chart• Check the installation of lines, computers and software for telemarketing system• In charge of data distribution, both active and inactive• In charge of Human Resources like hiring, training and payroll• In charge of logistics for door to door package from Japan warehouse to recipient in the Philippines Show less
  • Pilipinas International Marketing Services, Inc.
    Junior Sales Manager
    Pilipinas International Marketing Services, Inc. Nov 2002 - Mar 2008
    Philippines
    Responsibilities:• Overall in-charge of the campaign to hit the target and to ensure profitability with the following objectives: o Acquisition - get new applications to increase databaseo Retention - maintain existing clientso Reactivation - revive deactivated accountso Collection – collect from active and deactivated accountso Handle complaints by providing resolutions and feedback on the following services: line condition for calling, SMS service on texting and load… Show more Responsibilities:• Overall in-charge of the campaign to hit the target and to ensure profitability with the following objectives: o Acquisition - get new applications to increase databaseo Retention - maintain existing clientso Reactivation - revive deactivated accountso Collection – collect from active and deactivated accountso Handle complaints by providing resolutions and feedback on the following services: line condition for calling, SMS service on texting and load transfer• Oversee customer service activity on sales generated from all campaigns for existing and potential clients in Japan• Train all sales staff from new hires to regular employees Show less
  • International Placementt Services Ltd.
    Sales And Customer Officer
    International Placementt Services Ltd. May 2002 - Oct 2002
    Japan
    Responsibilities:• Offer and sell different products for order-staking task towards sales• Oversee customer service activity on sales generated from all campaigns for existing and potential clients in Japan• Accomplish campaign in inbound and outbound selling and collection, upsell and cross-sell• Attend Filipino events all over Japan and market IPS products• Conceptualize and implement retention programs to ensure that existing subscribers will continue payment of… Show more Responsibilities:• Offer and sell different products for order-staking task towards sales• Oversee customer service activity on sales generated from all campaigns for existing and potential clients in Japan• Accomplish campaign in inbound and outbound selling and collection, upsell and cross-sell• Attend Filipino events all over Japan and market IPS products• Conceptualize and implement retention programs to ensure that existing subscribers will continue payment of subscription fee on or before the due date• Train all sales staff from new hires to regular employes Show less
  • Pilipinas International Marketing Services, Inc.
    Sales Supervisor
    Pilipinas International Marketing Services, Inc. Oct 1999 - Apr 2002
    Philippines
    Responsibilities:• Supervise telemarketers for Japan outbound sales• Give orientation to new hires• Do training and monitoring of sales• Give monthly performance evaluation of all staff• Lead and develop strong outbound-orientated sales team, drive exceptional customer experience and achieve revenue goals• Coach, lead, and monitor sales telemarketers with respect to goals, metrics performance and sales skills and techniques
  • Pilipinas International Marketing Services, Inc.
    Sales And Customer Executive
    Pilipinas International Marketing Services, Inc. Mar 1998 - Mar 1999
    Philippines
    Responsibilities:• Perform Japan outbound calling campaign• Sell different products such as IDD (International Direct Dialing) prepaid cards, Filipino goods and order regalo (gifts)• Continuously hit monthly target in Yen currency• Undergo monthly performance evaluation by the Japanese managers• Make sure there is less return rate of products
  • Fil Estate Marketing Services
    Executive Secretary
    Fil Estate Marketing Services Feb 1996 - Jan 1998
    Philippines
  • Far East Bank And Trust Company
    Bank Teller
    Far East Bank And Trust Company Jan 1995 - Jan 1996
    Philippines

Ma Celina De Leon Skills

Management Customer Service Sales Marketing Team Leadership Strategic Planning Sales Operations Account Management Training Microsoft Office Leadership Team Building Marketing Strategy Sales Management Business Development New Business Development Negotiation Team Management Microsoft Excel Call Centers Salesforce.com Crm Customer Experience

Ma Celina De Leon Education Details

  • St. Joseph'S College Of Quezon City
    St. Joseph'S College Of Quezon City
    Degree Holder
  • Cainta Catholic College, Cainta, Rizal
    Cainta Catholic College, Cainta, Rizal
  • Cainta Catholic College, Cainta, Rizal
    Cainta Catholic College, Cainta, Rizal
  • St Joseph'S College Of Quezon City
    St Joseph'S College Of Quezon City
    Computer Management

Frequently Asked Questions about Ma Celina De Leon

What company does Ma Celina De Leon work for?

Ma Celina De Leon works for Eye Can Philippines Refractive & Aesthetics

What is Ma Celina De Leon's role at the current company?

Ma Celina De Leon's current role is Branch Manager.

What schools did Ma Celina De Leon attend?

Ma Celina De Leon attended St. Joseph's College Of Quezon City, Cainta Catholic College, Cainta, Rizal, Cainta Catholic College, Cainta, Rizal, St Joseph's College Of Quezon City.

What are some of Ma Celina De Leon's interests?

Ma Celina De Leon has interest in Social Services.

What skills is Ma Celina De Leon known for?

Ma Celina De Leon has skills like Management, Customer Service, Sales, Marketing, Team Leadership, Strategic Planning, Sales Operations, Account Management, Training, Microsoft Office, Leadership, Team Building.

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