Ma, Donna Email & Phone Number

Houston, Texas, US

Madison, NJ, US

• Real Estate professional specializing in residential sales
• Examine legal documents such as survey, title commitment, liens, Deed of Trust and HUD Statements
• Maintain strong negotiating skills for each sales transaction
• Promote sales of properties through advertisements, open houses, and participation in MLS
• Establish working and trusted communications with other agents, buyers, sellers, mortgage brokers, title companies and attorneys involved in the home buying and selling processes
• Convert leads to clients and close sales transaction

• Provided high level administrative support to Owner/Broker with a demonstrated ability to improvise, improve procedures and meet demanding deadlines
• Organized special events, travel arrangements, company agendas and itineraries
• Served as primary of point of contact and liaison between sales teams, clients and lenders
• Assigned as Quality Control Officer- to ensure all loan documents are in compliance with Texas Department of Savings and Mortgage Lending
• Performed general data entry, invoicing, account reconciliation and banking deposits
• Ordered office supplies and equipment from multiple resources

• Established, retained and deepen relationships with existing and new customers in the Chinese community to achieve branch sales goals
• Responsible for listening to customer needs, offering the right solutions, addressing questions/objections, making referrals for new accounts, CD's, loans and investments
• Identified and referred clients to other financial products, services and subsidiaries
• Followed and adhere to all operational and security policies and procedures, including compliance and privacy policies and procedure to maintain customer confidentiality and information protection