 Data Entry and Excel: completes one time short term projects within 1-2 days lead time- Gathered leads and compiled details into an Excel file- Constructed a macro Excel file that fits client's requirements after a quick call- Accurately transferred catalogs from client's website to Shopify. Applied programming on top of client's need. Internet Researcher and Content Writing: compiles and summarizes research gathered into one article

*** Worked for Prabhu Tharmarajan Transcribes 1-2 hour voice recordings of any English accent (e.g., African-American, American, British) within 1-2 days lead time Perfectly follows each client's captioning and document standards

*** Part of a very dynamic and flexible BPO team (Customer Service Studio 165) that handles reporting, order/data entry, inventory analysis/management, and short-term projects for Taylor Corporation and it's sister companiesDaily Tasks Consistently delivered and outperformed deadlines for all projects assigned daily. Successfully multitasks and switches between different projects and project types (e.g, order and data entry, account set-up, order status, reporting, inventory… Show more *** Part of a very dynamic and flexible BPO team (Customer Service Studio 165) that handles reporting, order/data entry, inventory analysis/management, and short-term projects for Taylor Corporation and it's sister companiesDaily Tasks Consistently delivered and outperformed deadlines for all projects assigned daily. Successfully multitasks and switches between different projects and project types (e.g, order and data entry, account set-up, order status, reporting, inventory management) as needed across multiple platforms, with no room for error Directly communicates and resolves issues together with American CSRs and managers via chat or call on detected unusual data, system errors, and customer escalations.  Excellent proficiency in tools: Microsoft Excel, Salesforce, AS400 TCOMS (iSeries), PRISM, Commerce, Four51, SmartworksProjects Scope Generates reports and creates Excel reporting Set up user in different platforms Key order using multiple platforms Manage inventory and sends reorder notices to clients Follow up with the plant on order statusClient Mentions and Appreciations Received multiple client mentions and appreciations for error detection, problem-solving, team coordination, quick response for inquiries, and fast processing times.Contribution to the BPO Team The entire reporting and data entry team’s personal back-up for 30+ different projects during planned leave and peak season  Assisted team lead during new project’s onboarding by reviewing and testing initial work instruction from the client and tools required. Performed training for assigned project backup for over 20+ different projectsProcess Improvement Initiatives Created and updated work instruction for 90+ different projects Developed best practices for 50+ different projects Created process flow chart for more complicated projects (i.e., inventory analysis approvals) Show less

 Enjoys stock trading and investing on hours off work as a hobby Diversifies portfolio into short-term and medium-term Manages emotions during trading

 Generate leads and asked for referrals Always aim to meets each client's needs with right application of product knowledge Enthusiastically and systematically address clients' clarifications and inquiry pre and post sale.

*** Part of Project Management team that expedited construction completion and turnover of a 4 storey hospital (Allegiant Regional Care Hospital) within just 2 weeks Formulated callout punch lists and performed quality audits Updated visual monitoring board as per quality and speed metrics  Coordinated updates from contractors to project manager and vice versa Took decisive, smart actions to achieve project completion on time*** Part of a team that set-up, aided… Show more *** Part of Project Management team that expedited construction completion and turnover of a 4 storey hospital (Allegiant Regional Care Hospital) within just 2 weeks Formulated callout punch lists and performed quality audits Updated visual monitoring board as per quality and speed metrics  Coordinated updates from contractors to project manager and vice versa Took decisive, smart actions to achieve project completion on time*** Part of a team that set-up, aided, and improved the entire Engineering and Maintenance Department of the hospitalCoordinator Assumed full responsibilities as department's acting Coordinator until position was filled. Organized and filed paper documents Developed online tracker and dashboard on coordinator's ongoing tasksPollution Control Officer Assisted the hospital's newly hired Pollution Control Officer on his duties Compiled and submitted Permit to Operate requirements  Devised monitoring systems for hazardous waste generated and oxygen levels Show less

*** Assigned at a four-star hotel in Lapu-Lapu (Maribago Bluewater) from July to August Performed daily Gemba walks, 5S audits, action plans follow-ups, and updated visual monitoring boards across entire hotel premises (e.g., maintenance facilities, rooms, suites, grounds) Designed, produced, and implemented a Visual Management System for the hotel's repair and maintenance department's machinery, tools, and supply inventories

 Executed extensive supply chain implementation review and internal document audits on 4 countrywide branches within 5 days in preparation for main supplier's yearly audit Authored concise workflows and document handling standard guidelines for the entire food distribution chain (i.e., warehousing, sales, order entry, and inventory) of 2 new distinct business units after immersion Performed monthly 5S audits, suggested action plans, and monitored progress until completion

 Conducted time and motions study, muda elimination, and line balancing for automotive production lines daily Designed and implemented workstation layout for a new production line Performed 5S audits