- Support Tier 1 Email or Chat representatives with consultations on handling a case.- Support customers with their inquiries and concerns related to their account(s), billing,purchased items and services via chat and email.- Performs necessary troubleshooting to isolate and resolve an issue before escalating to another department for further investigation.

- Support direct customers with their inquiries and concerns related to accounts and billing via email.- Assist customers further by escalating the case to the next tier as necessary to resolve the issue.

- Conduct searches of public records to determine the legal chain of ownership for a piece of real estate.- Ensures that the legal description of the property is accurate.- Collates legal documents related to property title, and process according to set guidelines.- Title Examiner determines and verifies a title's legality to make sure that the title to a property is free of restrictions that may affect its sale or use.Tools:TitlepointDataTraceLexisNexisZillow

- Responsible for encoding the Title Abstract or Preliminary after Title search and examination has been completed which will be used for real estate transaction.- Ensures that the legal final product is free of error before submission to the client.