*CUSTOMER SUPPORT (Chatter)• Engaged with customers to promptly address inquiries and concerns, ensuring high levels of satisfaction and clear communication through online chat platforms.*SOCIAL MEDIA MANAGEMENT (Marketing Assistant) • Organized and shared interesting material on Reddit and Twitter to boost user interaction and brand awareness, making sure that it matched the marketing objectives and brand voice of VM Agency. • Participation in the community. Actively engaged in social media conversations to monitor brand mentions, promote community growth, and learn about consumer preferences and comments.• Content Strategy & Scheduling. In order to maintain a consistent online presence across many platforms and maximize engagement timing, I helped organize and schedule content.

• Managed relationships with electrical contractors (B2B) and retailers/resellers (B2C)• Managed email, scheduling appointments and managing calendars• Referring customers to partner businesses.• Build and managed partnerships.• Handled inquiries from both new and existing partners.• Reviewing content/data for accuracy – keep updated files and records in CRM.• Processing orders through CRM and coordinating warehouse fulfillment.• Reached out to new customers and maintaining relationships with old ones.• Understanding the B2B mindset and developing customer trust through effective follow-up processes.• Utilizing a chat bot while also providing personalized human interaction when necessary.• Utilizing PBX for calling customers and handling incoming calls.• Answered incoming chats from customers within Canada region to assist and support their concerns• Order taking and invoice making• Managed chatbot and website’s FAQs for better support• Customer Service Representative – handled incoming chats and assisted customers to resolve their concerns and inquiry• Used Hubspot for exporting and transporting data and contacts of customers and later moved on to ZOHO CRM for complete documentation purposes.• Entered and update customer account data in Salesforce, maintaining accurate and up-to-date records to make information easily accessible.

Resolves customer complaints by investigating problems and developing a long term solution. Preparing reports and making recommendations to management. Focus on sales efforts by studying the type of sales outlet or some of the trade factors.Supports and assist customers that needs help with their everyday struggle and make sure to provide a long term solution to keep the first call resolution and not just a band aid solution which may escalate to customers dissatisfaction with the service provided. Provided an excellent and first class customer service to cater customers' need and requirements.Handled 100-150 outbound calls per day. Made sure that the shops/sellers are offering top tier promotions. Weekly business and brand review with the seller and client to make sure that all targets are aligned are met.Assisted customers with their returns and refund. Made sure to offer the best chat support service and to maintain first contact resolution. Provided and excellent support to satisfy and resolve the issue of the customer