Enthusiastic and adaptable professional with a strong foundation in IT operations and a diverse background in customer service, office administration, and logistics. Eager to leverage a Diploma in IT Operations, coupled with proven skills in customer engagement, efficient office management, and adept use of Microsoft Office Suite. Seeking an entry-level IT analyst or support role to apply a solid foundation in IT and a keen ability to learn and grow within a dynamic tech-focused environment.
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It GeneralistIntouchcxWinnipeg, Mb, Ca -
Shift RunnerDomino'S Sep 2022 - PresentWinnipeg, Manitoba, Canada• Provided exceptional customer service by engaging with customers and offering product recommendations, resulting in a 90% satisfaction rate and increased repeat business by 20%.• Expertly prepared pizza dough, sauces, and various toppings according to company recipes, maintaining a consistent high-quality product that received a 95% customer satisfaction rating for taste and presentation.• Vigilantly monitored and managed inventory levels, optimizing stock levels and reducing excess… Show more • Provided exceptional customer service by engaging with customers and offering product recommendations, resulting in a 90% satisfaction rate and increased repeat business by 20%.• Expertly prepared pizza dough, sauces, and various toppings according to company recipes, maintaining a consistent high-quality product that received a 95% customer satisfaction rating for taste and presentation.• Vigilantly monitored and managed inventory levels, optimizing stock levels and reducing excess inventory costs by 15%.• Executed deliveries to customers’ desired locations promptly, ensuring a 98% on-time delivery rate and enhancing overall customer satisfaction.• Handled cash and card transactions efficiently and accurately, achieving a 99% accuracy rate and contributing to smooth financial transactions. Show less -
It Project ManagerPadraig Inc. Apr 2024 - Aug 2024Winnipeg, Manitoba, Canada• Initiated the project, built the foundation for the web application portal for Padraig.ca, and led a team using Agile methodologies to drive development and ensure project success.• Facilitated team collaboration and communication, effectively translating business needs into technical specifications.• Coordinated project timelines, milestones, and deliverables, ensuring the project stayed on schedule and met quality standards.• Conducted regular meetings with stakeholders to… Show more • Initiated the project, built the foundation for the web application portal for Padraig.ca, and led a team using Agile methodologies to drive development and ensure project success.• Facilitated team collaboration and communication, effectively translating business needs into technical specifications.• Coordinated project timelines, milestones, and deliverables, ensuring the project stayed on schedule and met quality standards.• Conducted regular meetings with stakeholders to gather feedback and adjust the project scope as needed.• Documented all phases of the project, including user stories, functional requirements, and technical documentation, ensuring clarity and completeness.• Provided guidance and support to the development team, fostering a productive and goal-oriented work environment. Show less -
Sales RepresentativeEuro Asia Travels Apr 2020 - Jun 2022Kuwait City, Kuwait• Optimized sales through efficient utilization of Amadeus GDS, leading to a 15% increase in flight reservations.• Demonstrated exceptional customer service by addressing travel-related inquiries promptly and courteously, leading to a 95% client satisfaction rate.• Coordinated effectively with airline companies to confirm flight details and secure timely reservations, minimizing booking errors by 20%.• Successfully promoted and sold travel packages, upselling to clients and… Show more • Optimized sales through efficient utilization of Amadeus GDS, leading to a 15% increase in flight reservations.• Demonstrated exceptional customer service by addressing travel-related inquiries promptly and courteously, leading to a 95% client satisfaction rate.• Coordinated effectively with airline companies to confirm flight details and secure timely reservations, minimizing booking errors by 20%.• Successfully promoted and sold travel packages, upselling to clients and contributing to a 15% increase in overall sales revenue.• Implemented proactive follow-up strategies, resulting in a 10% increase in repeat business and customer loyalty. Show less
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Office AdministratorAl Yaqout Kuwaitiya Contracting Company Apr 2020 - Jun 2022Kuwait City, Kuwait• Utilized Microsoft Excel for payroll preparation, resulting in a 20% reduction in processing time and increased accuracy.• Streamlined expense recording and office systems using Microsoft Excel, achieving a 15% improvement in efficiency and cost tracking.• Generated professional and timely quotations using Microsoft Word, leading to a 25% increase in quotation turnaround time and improved customer satisfaction.• Improved overall office efficiency through the effective use of… Show more • Utilized Microsoft Excel for payroll preparation, resulting in a 20% reduction in processing time and increased accuracy.• Streamlined expense recording and office systems using Microsoft Excel, achieving a 15% improvement in efficiency and cost tracking.• Generated professional and timely quotations using Microsoft Word, leading to a 25% increase in quotation turnaround time and improved customer satisfaction.• Improved overall office efficiency through the effective use of Microsoft Word and Excel, contributing to a 15% increase in daily task completion.• Developed an organized and efficient file management system, reducing file retrieval time by 30% and improving overall productivity. Show less
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Office AdministratorAl Yaqout Kuwaitiya Contracting Company Nov 2018 - Apr 2019Kuwait City, Kuwait
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Sales RepresentativeEuro Asia Travels Nov 2018 - Apr 2019Kuwait City, Kuwait
Mohammed Abdul Hamid Education Details
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It Operations -
Labor Studies -
Art/Art Studies, General
Frequently Asked Questions about Mohammed Abdul Hamid
What company does Mohammed Abdul Hamid work for?
Mohammed Abdul Hamid works for Intouchcx
What is Mohammed Abdul Hamid's role at the current company?
Mohammed Abdul Hamid's current role is IT Generalist.
What schools did Mohammed Abdul Hamid attend?
Mohammed Abdul Hamid attended Red River College Polytechnic, University Of Manitoba, International College Of Manitoba (Icm).
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