• Responsible for the installation of the Oracle Hospitality HotelSystems product suite (OPERA) for Oracle Hospitality Customers globally.• Manage project timelines, installation and configuration of the Hotel Svstems product suite• Impart knowledge and best practices for on-going system maintenance.• Active participation in education and collaboration forums.• Participate in quality assurance of new product and/or version release software when required.• Submit timely and accurate project status and other required reports.• Maintain customer satisfactory within and beyond our organization.• Show competence in and out of proiects.• Provide technical consultancy on different perspectives.

• Manages a portfolio of sellers with the goal of improving the seller operational experience• Ensures seller operational metrics are consistently met and partner with sellers to address gaps• Serves as an escalation point for all operations-related seller concerns and ensure they are addressed• Identifying the drivers of key operational issues across sellers and develop improvement plans• Visits seller sites (e.g., warehouses) to assess seller’s operations and tailor recommendations• Educates sellers on operations best practices, Shopee policies, guidelines and processes

- Give each guest a personal recognition. Handles check in, check out and settle guest accounts. Encouraged to handle guest complaints and provide appropriate solutions. Makes sure to answer guest inquiries and deliver requests. Provide superior guest service at all times.- Top Golden Circle Enroller- Top Rooms Upseller- Handles Guest History and Golden Circle for Edsa Shangri-la

Give each guest a personal recognition. Handles check in, check out and settle guest accounts. Encouraged to handle guest complaints and provide appropriate solutions. Makes sure to answer guest inquiries and deliver requests. Provide superior guest service at all times.

Give each guest a personal recognition. Handles check in, check out and settle guest accounts. Encouraged to handle guest complaints and provide appropriate solutions. Makes sure to answer guest inquiries and deliver requests. Provide superior guest service at all times.

Answers all incoming calls, connects them to the appropriate extension in an efficient, friendly and caring manner. Handles wake-up call requests and writes up a wake-up call summary. Keeps a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinates with front office reception all telephones charges to ensure they are billed and collected from guests. In case of emergency, handles all communications for the hotel whilst serving as the communication center. Keeps abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.