Customer Operations - Channel SupportChannel and Account Information Management o Maintained customer database for 29,000 accounts: Updated complete information such as channel customer and store classification, ensuring all existing and new accounts are aligned to the national store class definitionTrade Marketing o Managed end to end process of trade programs on a national levelo Worked closely with key stakeholders (Sales, Marketing… Show more Customer Operations - Channel SupportChannel and Account Information Management o Maintained customer database for 29,000 accounts: Updated complete information such as channel customer and store classification, ensuring all existing and new accounts are aligned to the national store class definitionTrade Marketing o Managed end to end process of trade programs on a national levelo Worked closely with key stakeholders (Sales, Marketing, Channel Activations)o Participated in regular leadership team meetings for short term and long-term strategiesRebates Management o Computed the national programs quarterly rebates entitlement, rebates reconciliation, and rebates gratificationo Participated in Rebates Accrual Tracker meetings designed to monitor the actual vs planned national budgetGeneral Support for Stakeholders o Analyzed Channel Performance and Customer Loyalty (Volume, Distribution, Priority Brands)o Planned for the trade launch of new products (Activ10w30)➢ Computed the channel coverage to determine target penetration and Distributor Incentive➢ Distributor training event Show less

I helped in the company's Kaizen (Continuous Improvement) program by conducting TMS and by using Japanese Manufacturing Techniques

I helped in facilitating the company's process improvement program designed for the company's long-term growth