1. Develop and implement strategies to enhance after-sales services and profitability.2. Oversee daily operations, ensuring efficiency and quality.3. Monitor KPIs and address performance issues promptly.4. Lead and mentor the after-sales team, fostering continuous improvement.5. Ensure high customer satisfaction and handle warranties efficiently.6. Manage after-sales budget and financial performance.7. Build and maintain relationships with parts suppliers.8. Implement quality control and safety standards.9. Stay updated with industry trends and integrate new technologies.10. Prepare reports and ensure accurate documentation.11. Ensure compliance with legal and manufacturer requirements

• Strategy: Develop a clear vision and growth plan for the workshop.• Operations: Ensure efficient manufacturing processes and quality control.• Product: Innovate and improve agricultural tools based on market needs.• Sales & Marketing: Promote products, build relationships, and explore new markets.• Financial Management: Budget, control costs, and seek revenue growth.• HR & Culture: Manage and motivate the workforce while fostering a positive culture.• Compliance: Ensure adherence to regulations and environmental standards.• Risk Management: Identify and mitigate operational risks.• Customer Relations: Provide excellent service and gather feedback for improvements.• Innovation: Stay open to new ideas and adapt to market changes.

• Delivered exceptional customer service and handled inquiries and complaints.• Tackle warranty customer and related evidence.• Open/Close warranty cases on IFS.• Parts injuries by HYUNDAI portal CCC• Manage workshop on 5s methodology.• Handle to corporate client.• Handle Vendors.• Responsible for major repairs.

Deal with OEM policies and implement them.Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed.Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.Supervise, manage and monitor automotive service technicians and repairers.Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.Ensure customer satisfaction at the highest level through effective services and repairs.Controlling CRM system, analysis, Resolving, Implementation.

•Assisted the service manager in overseeing daily operations, ensuring smooth workflow, and providing excellent customer service.•Supported service advisors in managing appointments, prioritizing repairs, and effectively communicating with customers about the status of their vehicles•Collaborated with technicians and support staff, gaining hands-on experience in diagnosing and troubleshooting automotive issues.• Contributed to inventory management tracking parts usage, assisting with stock ordering, and optimizing inventory levels.• Actively participated in training programs, staying up-to-date with emerging automotive technologies and repair techniques.• Assisted in quality control procedures, adhering to repair protocols, safety guidelines, and manufacturer warranties.• Conducted research and provided recommendations for process improvements, resulting in increased efficiency within the service department.• Received positive feedback from customers for exceptional service