Melanie Aceveda Email & Phone Number

• Develop and evaluate processes that are aligned with business objectives
• Create standards and procedures for business operations
• Coordinate with project vendors for aligned business standards
• Liaise and gather requirements from clients to assess the impact on business operations
• Design business cases and strategies to meet operational requirements
• Review and validate financial reports in line with business operations

Quezon City, National Capital Region, Philippines

• Ensures achievement of sales revenue targets and implements Sales and Marketing Programs to achieve revenue growth
• Manages activities for Dealer Recruitment, briefings on PC business, Dealer training and coaching, and other initiatives to support Dealers in growing their revenues and capabilities
• Manages Sales and Marketing promotional activities and product launches and makes available selling aids, collaterals, merchandising materials, and premium items
• … Show more
• Implements all Branch operating standards and procedures
• Provides quality management information in a timely manner through standard reports Show less

Manila, National Capital Region, Philippines

• Pioneered one of the projects from Microsoft – Office Distributor Attach Program (Microsoft Account)
• Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization
• Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task
• Assembling the escalation management team which… Show more
• Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise
• Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction.

Las Piñas, Manila

• Key - in accurately pertinent information of an order into the client - supplied application in accordance with the givem project specifications.
• Checks accuracy of encoded data before proceeding to the next field or order.
• Adheres to the channel's standard operating procedures and work instructions.
• Attends project orientation, job related training, and/or other company-initiated training when necessary.
• Reports all issues encountered with client - supplied applications… Show more
• Reports all issues encountered with client - supplied applications to immediate superior Show less