Matthew Stephens Email & Phone Number

Toronto, Ontario, Canada

• Preparing technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
• Daily monitoring and analysis of incoming network activity via our web-based firewall application
• Responsible for preparing new hire accounts, tailoring desktop machines and configuring desk phones through cisco call manager, as well as configuring devices to be used remotely
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Followed up… Show more
• Followed up with clients to verify optimal customer satisfaction following problem resolution. Show less

Toronto, Canada Area

Specializing in Home Theater PC's / Desktop Workstations Designs, Repairing and Maintenance of Home Computing Equipment.

Toronto, Canada Area

• Provide onsite and remote support for small to large businesses on various devices including workstations, servers, mobile devices (Android, Apple, and Blackberry based).
• Performed site-surveys in regards to analyzing current hardware and software and providing effective long term solutions.
• Handle highly secure information and ensure proper deletion and disposal of data when necessary.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

Toronto, Canada Area

• Frontline support for internal clients. Assisting and troubleshooting desk side issues, both hardware and software.
• Dealt with Incidents and Requests in an ITIL Based environment
• Managing and tracking Tickets, and either resolving them within a timely manner or assigning to the appropriate department.
• Dealt with high call volumes, transit wide outages, and responsible for alerting the appropriate individuals and departments for high severity issues.
• Fluent knowledge of… Show more
• Fluent knowledge of Microsoft Office Suite Applications (Word, Excel, PowerPoint, 2007, and 2010)

Toronto, Canada Area

• Frontline support for internal clients across Canada. Assisting and troubleshooting deskside issues, both hardware and software.
• Responsible for ensuring tasks were dealt with in a timely manner, providing efficient and friendly service to the client via phone, e-mail, or walk-in.
• Configured RSA Secure ID Tokens (Hardware Tokens and Blackberry, and Iphone software) for users, as well as Rogers Rocket Sticks for remote access.
• Fluent knowledge of creating and managing users… Show more
• Fluent knowledge of creating and managing users though Active Directory and Microsoft Exchange Server
• Strong knowledge of Microsoft Office Suite Applications (Word, Excel, PowerPoint, 2003, 2007, and 2010)

• Frontline Technical Support for internal clients as well as external companies via Phone, E-Mail and Remote assistance.
• 24/7 Coverage though our phone service.
• Managed users through Active Directory, Creating account, and resetting passwords.
• Configure workstations and laptops for new and existing users as well as implementing external devices such as Printers and POS Devices through network and local environments
• Document all troubleshooting steps and assistance… Show more
• Document all troubleshooting steps and assistance provided to our clients as well as maintaining our SharePoint database for any updates.

• Frontline in providing support to residential customers with Home and Portable internet access using both Windows and Macintosh based machines.
• Dealt with high call volumes and city wide outages
• Preformed troubleshooting with the latest customer based tools and applications.
• Responsible in ensuring connectivity for Internet and E-mail access.
• Provided support for Network devices such as routers and Hubs.
• Executed proper escalation paths in engaging onsite technicians… Show more

Bachelor Of Information Technology, Computer Science

Bachelor Of Arts - Ba, Design

Ossd - Ontario Secondary School Diploma, Computer Science