Head Of Aviation Service Performance
Nyon, Switzerland
Inmarsat, Head of Aviation Service Performance:- Head of international team of 8 people, consisting of reporting specialists, software engineers and data scientists. The team was tasked with supporting a data-driven approach to service performance.- Responsible for defining Key Performance Indicators and customer-facing SLA's for Inmarsat avation solutions.- Development of capacity analysis and data usage analysis to optimize pricing and customer-facing SLA for Inmarsat aviation contracts.- Responsible for the development of APIs and web applications for monitoring and reporting, both for the benefit of internal users and customers- Responsible for the global design of the Datawarehouse, ETL, post-processing calculations and the various front-end applications, with a focus on ensuring optimum performance and transparency when serving data to front-end tools.- Agile approach to enable rapid evolution of the Performance Systems to enable support for new solutions and to scale with increased number of aircraft and users.- All ETL, front-end web applications and data analysis based on in-house development using Python, PHP and postgres, using highcharts for data visualization.