Maaike Verwer Email & Phone Number

Hi, I'm Maaike! With years of experience in Customer Experience (CX) and working with technology, I help Contact Center Managers and Service Leads improve customer satisfaction through smart, practical digital strategies.What sets me apart is my pragmatic approach: I translate complex technological challenges into simple, actionable steps that have an immediate impact on daily operations and the customer experience. My expertise lies in bridging IT and business processes to provide your customers with a seamless and enjoyable experience.But technology alone isn't enough! I strongly believe in involving the people who work with this technology every day. Successful transformations start by understanding what changes mean for employees. Instead of imposing decisions from above, I work alongside teams to actively involve them in the process. By engaging them, I ensure they feel heard and truly understand how new solutions can improve their work.My services include:📊 Consulting for Contact Center Managers and Service Leads on digital challenges 🏆 Developing business cases to clarify ROI 🎯 Workshops and training focused on digital transformation 💻 Practical guidance in implementing CX solutions What my approach delivers:✔️ Increased customer satisfaction through the smart use of technology ✔️ Improved operational efficiency with immediate results ✔️ A solid strategy that goes beyond planning and into execution ✔️ An engaged team that supports changes because they helped create the solutions Ready to take your contact center/service department to the next level? Feel free to message me, and let’s discuss the possibilities!📧 Maaike.Verwer@Sabiogroup.com

Listed skills include Marketing Communications, Social Media, Research, Prezi, and 38 others.