Mauricio Rivera Email and Phone Number
🚀 Helping customers has always been my passion. With years of experience in Account Management and various customer-focused roles, I’ve honed my ability to deliver value first, ensuring I understand my clients' unique needs before offering tailored solutions. As a Client Engagement Specialist and Customer Success leader at AI-Motiv8, I focus on harnessing the power of AI to transform how businesses operate. Our approach goes beyond agent performance metrics – we provide comprehensive Customer Insights that enable companies to truly understand customer behaviors, preferences, and pain points, allowing them to make smarter, data-driven decisions. 📊At AI-Motiv8, we support clients in boosting customer satisfaction, enhancing operational efficiency, and improving retention by integrating cutting-edge AI tools that optimize performance across all customer interactions. We believe that AI is not just the future – it’s the key to unlocking untapped potential today.By working closely with our clients, I’m dedicated to building long-term partnerships and guiding them toward sustainable growth. If you're looking to elevate your customer experience and operational strategy, let’s connect! I’d love to explore how AI can transform your business. 🤖Key Interests: AI | Customer Insights | Account Management | Technology | Customer Experience | Customer Success
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Business Development And Client Partnership LeadAi-Motiv8Monterrey, N.L., Mx -
Business Development & Client Partnership LeadAi-Motiv8 May 2024 - PresentAt AI-Motiv8, our vision is to achieve 100% customer satisfaction by eliminating support calls through proactive solutions. We empower agents with AI-driven tools to improve issue resolution and elevate every customer interaction. -
East Coast Business Development LeadClub Feast Jan 2024 - May 2024Washington Dc-Baltimore AreaClub Feast is a technology company that connects subscribers with their favorite local restaurants and saves them 40% on their pre-scheduled food delivery. By re-imagining the current paradigm, Club Feast saves customers money, enhances restaurants' profitability, and improves the food delivery experience for all! -
Head Of Client PartnershipsAprise May 2020 - Apr 2024APRISE is a Healthy Snack distribution company, our mission is to promote and commercialize the finest products from the southern regions of Mexico with traditional ingredients, and modern wellness with our all-natural, non-GMO, and gluten-free snacks.-Conducted market research to identify potential clients and expand the customer base.-Monitored market trends and competitor activities to identify business opportunities.-Collaborated with the marketing team to create promotional campaigns and sales materials.-Led product development projects from concept, packaging and commercialization.-Analyzed sales data and customer feedback to refine existing product offerings
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Head Of Account Management LatamDistillery Mar 2022 - Jul 2023Distillery is a custom software development company specializing in scalable engineering services. We provide outsourced software development, fully managed dedicated teams and projects, and staff augmentation services.-Identify upselling and cross-selling opportunities within existing accounts and promote people from our Talent Pool.-Built and maintained strong relationships with key clients, serving as the primary point of contact for all their needs.-Negotiate contracts, pricing, and terms with clients to achieve mutually beneficial agreements.-Collaborate with internal teams such as Operations, Resource Management, Sales to align account plans with the company's capabilities and defined strategy. -
Raw Material Buyer Sr.Frisa Sep 2018 - May 2020- Having a good and healthy Inventory control to be on time with the production requirements.- Conducting market research to identify reliable suppliers of high-quality superalloys- Collaborating with cross-functional teams such as Sales, Production, Engineering, and Logistics to resolve any issues and maintain smooth supply chain operations.- Staying up-to-date with the latest industry developments and trends, and continuously improving processes to increase efficiency and reduce costs.- In charge of the obsolete materials, seeking other landing opportunities to mantain a healthy inventory and numbers. -
Raw Material BuyerFrisa Sep 2016 - Sep 2018 -
Raw Material Buyer InternFrisa Nov 2015 - Sep 2016Frisa Super Alloys -
Co-FounderHobbies Jan 2014 - Dec 2019Hobbies offer in-person live courses created for students to complement their careers to not only learn in the classroom but with experiences, some courses we offer are related to daily activities such as basic concepts in mechanical engineering, electrical installations, cooking, and all the way to aviation courses.
Mauricio Rivera Education Details
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Ingeniería -
Master Of Business Administration - Mba
Frequently Asked Questions about Mauricio Rivera
What company does Mauricio Rivera work for?
Mauricio Rivera works for Ai-Motiv8
What is Mauricio Rivera's role at the current company?
Mauricio Rivera's current role is Business Development and Client Partnership Lead.
What schools did Mauricio Rivera attend?
Mauricio Rivera attended Tecnológico De Monterrey, Universidad De Alcalá.
Not the Mauricio Rivera you were looking for?
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Mauricio Rivera
Mexico City Metropolitan Area -
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Mauricio Rivera
Product Manager, Business Developer, Project Implementer, Team Integrator, F1 Enthusiast.Metepec, Mex2alumni.ipade.mx, aeromexico.com -
Mauricio Rivera
Mexico City Metropolitan Area
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