Mary Ann Quesada Email & Phone Number

Miami, Fl, Us

• Onboard and offboard employees to and from and administer various employee benefits programs, such as group health, HSA, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits. • Conduct benefits orientations and explain the benefits of the self-enrollment system. • Respond to and facilitate employee-requested leaves, FMLA, STD, LTD, and unpaid leaves.• Maintain employee benefits filing systems on different platforms and ensure benefits changes are entered appropriately into the payroll system for payroll deduction. • Assist employees with health, dental, life, and other related benefit claims. • Draft and update benefits and retirement policies from time to time. • Prepare and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs. Ensure distribution of required employee notices. • Prepare and maintain employee reports, new hires, and absentee reports.

Miami, Fl, Us

- Led non-exempt recruitment process, sourcing candidates and screening applications.- Resolved day-to-day employee relations issues and provided guidance to line management.- Updated the Organizational Chart and Disaster Recovery Tree frequently.- Ensured benefit issue resolution.- Conducted new employee orientation and processed payroll on ADP Workforce.

Doral, Fl, Us

- Addressed daily employee inquiries regarding insurance issues and billing discrepancies.- Managed employee records, enrollments, terminations, COBRA, and disability claims.- Facilitated comprehensive onboarding orientations and benefits materials distribution.- Reviewed payroll registers for accurate employee benefit changes post-enrollment closure.- Orchestrated leave of absence administration across multiple medical centers.

London, Westminster, Gb

- Managed regional employee files, PTO tracking, and HRIS data maintenance.- Developed workflow processes and standard operating procedures for benefits tasks.- Administered and communicated benefit plan enrollments, changes, and terminations.- Oversaw monthly invoice reconciliation and benefit data integrity validation.- Supported open enrollment and provided benefit plan information to new hires.

Roseland, New Jersey, Us

- Responded to and resolved complex escalated employee benefits issues.- Audited and identified discrepancies in benefits system data.- Supported clients in ADP product usage, benefits, COBRA, and carrier relations.- Collaborated with insurance carriers to address employee inquiries.

Roseland, New Jersey, Us

- Expertly reviewed and responded to incoming emails regarding ACA and EEO Reporting eligibility.- Served as a proficient liaison for HR inquiries and issues, both internally and externally.- Rectified 1095c SSN mismatches, exhibiting meticulous attention to detail.- Provided essential 1094c copies for clients and developed standard operating procedures for the Domestic Partner Imputed Income process.- Calculated ACA affordability ad hoc for clients, exhibiting strong analytical skills.- Skillfully prepared and ensured accuracy of annual EEO-1 report filings.- Acted as the EEO-1 Report Subject Matter Expert, providing essential guidance.

Roseland, New Jersey, Us

HR & Benefits Specialist II in HCM Services - Performance Management Oct 2017- Provided technical support for clients and HR Business Partners on self-service tools.HR & Benefits Specialist II in HCM Services - Employee Surveys Jul 2017 – Oct 2017- Expertly administered and consulted on surveys using third-party programs.HR & Benefits Specialist II in HCM Services - Compensation Analysis Oct 2013 – Oct 2017- Skillfully evaluated employee compensation and benefits programs, identifying market trends.- Designed and produced ad hoc compensation reports, presenting data-driven recommendations.- Spearheaded internal salary surveys, external market pricing, and job reviews.- Created comprehensive reports for Compensation Analysis and Surveys, facilitating accurate market comparison.- Established self as a Subject Matter Expert for Clarify, SharePoint, Excel, and Reporting.

Roseland, New Jersey, Us

Designed and optimized process flows for annual EEO-1 verification and filing.Managed contractors and maintained ongoing communication, ensuring task alignment.Pioneered successful process finalization, requirements development, and resource allocation.Timely filed EEO-1 report without extension, achieving historic milestone for ADP TotalSource.

Roseland, New Jersey, Us

HR Solutions Rep II in HCM Services - Leaves Administration | Jul 2013 – Oct 2013Responded adeptly to approximately 50 daily emails, addressing employee initial requests and process details for FMLA, including eligibility determination, leave status updates, and benefits reinstatement.Demonstrated expertise in managing complex leave-related inquiries and maintaining accurate leave records.HR Solutions Rep II in HCM Services – Handbooks | Mar 2013 – Nov 2013Utilized Thompson handbook software proficiently to ensure legal compliance, meticulously updating policies.Spearheaded the creation, processing, and refinement of handbook product setups, revisions, finalizations, and addendums, ensuring adherence to regulatory standards.Provided expert responses to inquiries from Human Resource Business Partners, enhancing their understanding of policies and procedures.Diligently monitored and upheld Service Level Agreements, ensuring consistent commitment to quality.HR Solutions Rep II in HCM Services – Job Descriptions | Oct 2011 – Mar 2013Crafted comprehensive job descriptions and maintained a robust database of roles, showcasing attention to detail and organization.Demonstrated proficiency in determining appropriate FLSA exemptions for positions, ensuring accurate classification.Orchestrated evaluations of job processes, driving the creation of efficient standard operating procedures.Managed a substantial daily workload, consistently meeting Service Level Agreements.Provided pivotal support to the Director of HRSG through reporting, project assistance, and research efforts.

Roseland, New Jersey, Us

EEO-1 Reporting (Mar 2010 – Sept 2011)Managed high call volume and assisted clients along with and obtaining client contact information from approx. 950 employers with a 100+ employees to retrieve information such as their contact information and verifying federal contractor status., answers to eligibility questions, and employee worksite location addresses from clients that have more than 50 employees. Verified and updated employee EEO-1 job codes, gender and ethnicity information, and government contractor status. Job Descriptions (Oct 2010 – Sept 2011)Wrote job descriptions and maintained database of all job descriptions. Determined the appropriate FLSA exemption for the positions in question. Evaluated job process and created standard operating procedures (SOP). Reviewed and monitored daily commitments to ensure that Service Level Agreements are met in a timely manner. Handled Human Resource Business Partner escalations for the function efficiently and in a timely manner. Assisted the Director of HRSG with reporting, projects, and research.Leaves Administration (Mar 2010 – Oct 2010)In charge of complete FMLA process for clients throughout the continental US. Consulted clients and HR Business Partners on FMLA and state leave laws. Managed leaves of absences on a state and federal level for clients in the continental US. Evaluated job process and created standard operating procedures (SOP). Designed and assessed new process improvement flows for FMLA. Consulted clients and HR Business Partners on FMLA and state leave laws.

Sunrise, Fl, Us

Managed high-volume interactions with clients, diligently extracting essential data from over 950 employers with 100+ employees.Successfully verified and updated employee EEO-1 job codes, gender, ethnicity information, and government contractor status.Communicated effectively with clients, clarifying eligibility inquiries and validating employee worksite location addresses.Exhibited meticulous attention to detail in maintaining accurate client contact information.

Sunrise, Fl, Us

Spearheaded day-to-day COBRA and conversion participant administration.Managed the entire lifecycle of qualifying events, election forms, and HIPAA certificates.Oversaw payments from participants and meticulously posted them to respective accounts.Coordinated enrollment forms for seamless participant inclusion in carrier plans.Demonstrated proactive communication by addressing employee email inquiries and delivering timely resolutions.Orchestrated comprehensive Open Enrollment processing, including meticulous data entry of Employee's Health and Welfare COBRA Benefit Enrollment Forms.Guided and mentored temporary employees through the annual EEO-1 Project, fostering successful outcomes.

Sunrise, Fl, Us

Assisted in effectively closing outstanding Medicare Secondary Payer debts (MSP), involving intricate data matching and communication with insurance carriers.Played a pivotal role in the Compliance Department by facilitating the filing of the annual Massachusetts Fair Share Contribution (MA FSC) report, managing data for approximately 500 companies.Led the entry of payroll hours and health insurance carrier details for enrolled full-time employees on the MAFSC website.Generated and distributed reports encompassing benefits, Disability, Cobra, and Massachusetts Enrollments to regional departments, ensuring timely and accurate information dissemination.Executed ad hoc reports and proactively resolved system access and password-related issues.

Sunrise, Fl, Us

Participated in collecting data from employers with a 100 or more employees and certain federal contractors for the annual survey. This included calling approx. 950 employers to retrieve information such as their contact information and verifying federal contractor status.

Sunrise, Fl, Us

Efficiently conducted comprehensive data entry and processing for medical, dental, vision, life, LTD, STD, and FSA benefits in collaboration with various carriers.Managed client election and contribution setups for Open Enrollment within the Tec Inside System.Seamlessly handled tasks associated with new hire enrollments, qualifying life events, and status changes.Ensured precise records by posting monthly premium checks into the Travis Cobra Software and rectifying discrepancies through thorough audits.Collaborated with the Cobra Representative in benefit transitioning for employees who did not complete forms.

Sunrise, Fl, Us

Assumed a pivotal role in data entry and audit processes for worldwide medical benefits integration.Conducted comprehensive audits of I-9 forms, ensuring adherence to state and federal tax regulations.Demonstrated strong organizational skills by assembling and dispatching ADP TotalSource Welcome Kits to new clients.Verified company medical benefits by aligning ADP systems with health insurance carrier information.Provided valuable assistance to Implementation Specialists in various assignments and projects, contributing to streamlined processes.

Coral Gables, Fl, Us

Efficiently managed new hire setup, rehires, and account changes in DHRS-TPS system, ensuring accurate payroll eligibility and billing procedures.Skillfully coordinated with the Payroll Coordinator, providing assignment information and supporting KRONOS input in Temp Pool Program.Proactively retrieved and reviewed past employee files from archives for informed rehire decisions, maintaining meticulous attention to detail.Streamlined communication by screening and directing calls appropriately, while assisting the temp pool department to optimize operational efficiency.

Coordinated and facilitated new employee orientations, ensuring comprehensive materials and efficient recruitment activities.Managed health benefits setup for eligible employees, resolving issues promptly and maintaining positive applicant experiences.Provided adept administrative support, including event coordination, travel arrangements, and procedure documentation.Supported recruiters by sourcing candidates, scheduling interviews, and conducting internet research to expand talent networks.Adapted flexibly to assist with recruitment tasks and contribute to overall team success.

Efficiently operated a multi-line switchboard, ensuring seamless communication and message distribution.Assisted applicants in obtaining eligibility to work in the United States, streamlining the application process.Skillfully managed data entry and filing of applicant information using the Ultra-staff Program.Conducted diverse background checks and computer program tests, ensuring quality assurance in applicant selection.Proactively managed office supplies and kitchen inventory, enhancing workplace functionality and organization.

Associate'S Degree, Business Administration And Management, General

Hs Diploma, General