Maanasa Gutha Email & Phone Number

* PERSONAL** POETRY: Discovered hidden talent. Written 15+ poetries based on personal experiences of life. * PLANTING: Adopted 8 flower plants- 3months old. Planting more. Long way to see them grow! Excited to feel the scented freshness of air! * DRAWING: MANDALA ART- Excellent hobby acquired to improve focus and relieve stress.*PROFESSIONAL** Passionate customer connector @International Support Process. Gained enough expertise in the field. * Experienced Customer Service professional for 5+ years at various industry sectors(Gaming, IT&Services, Financial Technology, e-commerce)based Companies.* Acquired insights of best techniques (F.A.S.T, C.A.R.E, S.T.A.R) to achieve good customer service through 3 P'S (PROPER COMMUNICATION, PRO-ACTIVENESS, POSITIVE) principle, fast paced learning, attentiveness, being trust worthy and valued. #ADD AND CONTRIBUTE VALUE#: 1. COMMUNICATION WITH OWNERSHIP: I enjoy communicating with new people on daily basis and resolve their problems.On an average, 60+ customers/clients problems have been resolved under my guidance with a QUALITY score at 93%. I have always made my customers/clients feel respected by being polite, courteous, empathetic, apologizing for any mistakes, being patient, listening to them attentively to solve issues, quickly and accurately.3.GRASP KNOWLEDGE ON PRODUCTS AND SERVICES: I always make sure that my knowledge on various products, help articles and services is up to date, while I follow SLA, policies, procedures and TAT.#GOOD FIT FOR THE ROLE#:1. CUSTOMER LOYALTY: I went an extra mile to the all types of customers, by providing discounts, good will Credits when required, that led to 85% customer satisfaction levels. 2. TEAM WORK: Believe in team work and always show interest to mentor my colleagues who join after me, so they contribute to most of their potential and help in the organizational productivity.3. ARTICULATE RESPONSES: I trust in human touch responses instead of being generic to my clients/customers, since they need real help rather being like a bot.4. CUSTOMER SERVICE RATHER THAN CUSTOMER SUPPORT: I aim at assisting my customers to make most out of their purchase by adding value to their experience. In that way, customer trust company and return to the business again, and could leave a positive review on the company. This could add to the business reputation. Also, they might recommend the business to others.5. RELEVANT INFORMATION:I assess the customer concern and provide the quality information that is always relevant.