Specialties: BPO, Outsourcing and Telecom industry.• Expertise in managing and driving process operations with aim to accomplish corporate plans and goal successfully• Proficient in ensuring high Quality Service to support Customer’s need, achieving high customer satisfaction from all Operational users for Service• Key expertise in evolving, enhancing and implementing Business Processes to maximize efficiency in various operations enhancing customer experience and process compliance• Prudent, disciplined and Self motivated with excellent organizational and interpersonal skills, with proven abilities in team management and customer relationship management• Insightful professional with notable success in directing a broad range of initiatives, grasping the big picture, conceptualizing, developing and implementing solutions by participating in planning, analyzing and partnering closely with all stake holders, business leaders & Senior level executives