Offering 7+ years of experience in technology area of Unified Communications, IP Telephony & Infra.Currently working as a Technology Consultant for US based Firms in the field of IP Telephony.Previously associated as Divoxmedia .Experienced in Team handling, strong inter-personal skills, flexible and quick learner.In depth knowledge of Unified Communications, Cloud & Enterprise Telephony Solutions, Contact Centres, Software Dialers (Predictive/Progressive/Manual), IP-PBX, Media Gateways – (FXO, FXS), VOIP, VAS, E-SMSC.Working knowledge of Protocols – SIP, RTP, ISDN PRI – Q.931 and TCP/IP.In depth Development and Integrations exposure – CTI, Click2call, Asterisk (AGI, AMI), IVR, CRM, Virtualization & High Availability, Shell/Bash scripts, perl scripts.

One of the leading Voice/Data carrier service provider.Divox is carrying more than 300 Million minutes in a month across the globe and having a total data network capacity of 40Gbps. Also having a redundant PoP in New York and New Jersey, helps Divox provide a seamless services both on Voice and on Data, along a successful commitment of 99.99% network uptime constantly maintained for last three years.Independent carrier channel from Mumbai to NewYork- Optical Fiber Connectivity

Responsible for perl-based IVR flow design and development.Proficient in delivering efficient and scalable IVR solutions by understanding client business requirements, evaluating technical feasibility, making recommendations,Explaing IVR architectureResponsible for defining the scope and timeline of the IVR project, collaborating with the client, and participating in quality assurance until production delivery.Interacting with clients to understand their requirements for setting up or upgrading "Czentrix". Participated in the development of the Contact Centre Software "CZENTRIX" as a member of the R&D team.Handled L3 issues and escalated them to the development team.Handling internal communications, client tickets and issues, and providing assistance to onsite resourcesResponsible for troubleshooting Asterisk systems,PRI,DAHDI,SIP Trunk, and OpenSIPS installed in CZENTRIX.Opportunity to gain a thorough understanding of Linux Administration, Implementation, and Configurations (RedHat and CentOS), Apache, MySQL, Perl, and Shell scripting, APIs (SOAP, WSDL, and REST)