• Represented nursing administration during evenings, nights and weekends• Conducted frequent rounds to ensure prompt and efficient nursing care• Reported malpractice or unsafe working conditions• Enforced IPP and APP and adherence to dress codes and hospital code of conduct• Handled patient, family and visitors complaints• Adjusted unit staffing levels as per unit acuity and level of staffing and evaluate nurses skills before floating nurses to cover no shows, sick calls and sick leaves• Facilitated continuity of established nursing practice/comprehensive nursing care delivery• Supported objectives of Nursing Affairs• Assigned and scheduled personal care assistants and nurses to meet special assignments or patient’s requests• Provided prompt and courteous response to all customer inquiries• Addressed and resolved patient complaints and directed unresolved issues to designated resources• Ensured nurses are performing all the specified duties as per job description• Submitted detailed and accurate reports per shift and in timely manner.• Endorsed hospital occupancy levels, Emergency department delays, staffing shortage, incident reports• Directed CPR teams during codes