Hi there! I am Angelica, I've been with BPO industry for 3 years, I handled different kinds of accounts such as Telco, online grocery store, clothing brands, lost and found items, utilities and hotel reservation. I am currently working as an appointment setter as a part time job. I do inbound and outbound calls, emails and SMS, as well as inbound chat. I also have knowledge in Slack, AutoCAD, Microsoft Office and Photoshop.