Matheus Felipe Email & Phone Number

São Paulo, Brazil

• Manage a diverse range of projects in the digital payments sector, including client implementation, system feature development, and new product launches in collaboration with partners like ELO, VISA, and Mastercard.
• Oversee project lifecycles using Agile methodologies (Scrum, Kanban) to ensure timely and efficient execution, with project tracking and documentation through JIRA, Confluence, and Notion.
• Act as the primary liaison between internal teams and external stakeholders, maintaining clear and effective communication through email, Slack, and Teams.
• Navigate tight deadlines and urgent requests, prioritizing project demands to align with business objectives and client needs.
• Monitor project health and success metrics by evaluating stakeholder satisfaction, meeting delivery deadlines, and ensuring long-term project stability.

Campinas, São Paulo, Brasil

• Led consultancies in the hospitality sector, improving internal processes and enhancing customer experiences for restaurants and hotels.
• Drove digital transformation and service optimization projects, applying Agile methodologies (Kanban, Scrum), as well as Design Thinking and Service Design frameworks.
• Collaborated with diverse stakeholders, from company boards to kitchen staff, adapting communication and project strategies to meet varying needs and levels of expertise.
• Managed end-to-end project lifecycles, ensuring smooth execution despite challenges related to stakeholder communication and understanding of project value.
• Measured project success through increased reservations, faster service delivery, and overall revenue growth for clients.

• Managed technical, administrative, and operational aspects of the restaurant, leading a team of 60 employees, including managers, chefs, waiters, and assistants.
• Directed daily operations, working closely with managers and making key decisions regarding large purchases and new contracts.
• Applied Service Design methodologies to enhance the customer experience, optimizing internal processes and creating memorable customer touchpoints.
• Led a brand overhaul after 30 years of the restaurant’s existence, focusing on modernizing the brand while maintaining core values.
• Overcame communication challenges by tailoring management strategies to a diverse team with varying educational backgrounds.
• Measured success through customer sentiment, increased reservations, positive online reviews, and consistent revenue growth.

• Conducted meticulous observations and comprehensive team interviews to identify operational bottlenecks.
• Utilized service design methodologies, including process mapping and prototyping, to strategically revamp workflows.
• Collaborated closely with the operations team to optimize kitchen layouts and introduce self-service options.
• Implemented initiatives resulting in expedited service delivery, diminished wait times, and improved overall customer satisfaction.
• Applied strategic service design approaches to enhance operational efficiency and address identified challenges.

• Conducted rigorous research and data analysis as a core responsibility, contributing to the formulation of project schedules and strategic resource allocation.
• Identified risks and developed comprehensive mitigation strategies, while meticulously preparing project documentation.
• Assumed the role of a diligent recorder during official meetings, maintaining transparent and comprehensive records of discussions and decisions.
• Collaborated directly with project teams and key stakeholders, overseeing project progress and ensuring adherence to established timelines.
• Played a significant role in data analytics using Python scripting, developing solutions and conducting rigorous quality assessments of final deliverables.

• Conducted user research, constructed personas, and developed information architecture as principal responsibilities.
• Crafted intricate wireframes and prototypes, designing seamless and intuitive user interactions and interfaces.
• Orchestrated comprehensive usability tests and collaborated effectively within multifaceted teams.
• Ensured the uphold of accessibility standards and maintained an unwavering commitment to ongoing learning and professional development.
• Paramount goal focused on creating user-centric solutions tailored to address distinct needs, consistently aiming for a gratifying and rewarding user experience.

Curso Superior De Tecnologia (Cst), Tecnologia Da Informação, Análise E Desenvolvimento De Sistemas

Pós-Graduação Lato Sensu - Especialização, Inovação E Empreendedorismo Com Ênfase Em Produto E Dados

Esta é uma formação altamente especializada que prepara profissionais para liderar iniciativas inovadoras e empreendedoras em empresas de.

Especialização (Pós-Graduação), Administração E Negócios, Gestão Estratégica De Negócios

Curso Superior De Tecnologia (Cst), Information Technology