Matheus Felipe personal email
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As a Project Analyst and CX Specialist with a strong foundation in Agile Project Management and Service Design, I bring a multifaceted approach to driving success across digital payments and hospitality sectors. My career spans over a decade, during which I've led complex projects, from client implementation and product launches to digital transformation and service optimization.With expertise in Agile methodologies (Scrum, Kanban), Design Thinking, and Project Management, I specialize in aligning project goals with business objectives, ensuring timely delivery while enhancing stakeholder satisfaction. I excel at fostering communication between diverse teams and managing project lifecycles through tools like JIRA, Confluence, and Notion.Currently, I leverage my technical skills, including Python, SQL, and AWS, combined with a deep understanding of user-centric design to deliver impactful solutions. My educational background, including a focus on Full Stack Systems Analysis and Development, further enhances my ability to execute data-driven, innovative solutions that resonate with market demands.From enhancing customer experience through Service Design at Mister Piu to consulting on process optimization in the hospitality industry, I continuously strive to deliver exceptional results that exceed client expectations. Let's connect and explore how I can help your organization achieve its next big milestone.
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Implementation AnalystEvertecSão Paulo, Brazil
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Implementation Analyst (Project Management Focus)Evertec Jun 2022 - Present● Manage a diverse range of projects in the digital payments sector, including client implementation, system feature development, and new product launches in collaboration with partners like ELO, VISA, and Mastercard.● Oversee project lifecycles using Agile methodologies (Scrum, Kanban) to ensure timely and efficient execution, with project tracking and documentation through JIRA, Confluence, and Notion.● Act as the primary liaison between internal teams and external stakeholders, maintaining clear and effective communication through email, Slack, and Teams.● Navigate tight deadlines and urgent requests, prioritizing project demands to align with business objectives and client needs.● Monitor project health and success metrics by evaluating stakeholder satisfaction, meeting delivery deadlines, and ensuring long-term project stability.
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Experience Design ConsultantSavorya Experience May 2016 - Apr 2022Campinas, São Paulo, Brasil● Led consultancies in the hospitality sector, improving internal processes and enhancing customer experiences for restaurants and hotels.● Drove digital transformation and service optimization projects, applying Agile methodologies (Kanban, Scrum), as well as Design Thinking and Service Design frameworks.● Collaborated with diverse stakeholders, from company boards to kitchen staff, adapting communication and project strategies to meet varying needs and levels of expertise.● Managed end-to-end project lifecycles, ensuring smooth execution despite challenges related to stakeholder communication and understanding of project value.● Measured project success through increased reservations, faster service delivery, and overall revenue growth for clients.
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General ManagerMister Piu Casual Food Jul 2016 - Dec 2021● Managed technical, administrative, and operational aspects of the restaurant, leading a team of 60 employees, including managers, chefs, waiters, and assistants.● Directed daily operations, working closely with managers and making key decisions regarding large purchases and new contracts.● Applied Service Design methodologies to enhance the customer experience, optimizing internal processes and creating memorable customer touchpoints.● Led a brand overhaul after 30 years of the restaurant’s existence, focusing on modernizing the brand while maintaining core values.● Overcame communication challenges by tailoring management strategies to a diverse team with varying educational backgrounds.● Measured success through customer sentiment, increased reservations, positive online reviews, and consistent revenue growth.
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Operations ManagerPrime Italian Feb 2013 - Apr 2016● Conducted meticulous observations and comprehensive team interviews to identify operational bottlenecks.● Utilized service design methodologies, including process mapping and prototyping, to strategically revamp workflows.● Collaborated closely with the operations team to optimize kitchen layouts and introduce self-service options.● Implemented initiatives resulting in expedited service delivery, diminished wait times, and improved overall customer satisfaction.● Applied strategic service design approaches to enhance operational efficiency and address identified challenges. -
Project AnalystMulti Holding Aug 2010 - Feb 2013● Conducted rigorous research and data analysis as a core responsibility, contributing to the formulation of project schedules and strategic resource allocation.● Identified risks and developed comprehensive mitigation strategies, while meticulously preparing project documentation.● Assumed the role of a diligent recorder during official meetings, maintaining transparent and comprehensive records of discussions and decisions.● Collaborated directly with project teams and key stakeholders, overseeing project progress and ensuring adherence to established timelines.● Played a significant role in data analytics using Python scripting, developing solutions and conducting rigorous quality assessments of final deliverables.
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Ux DesignerMulti Holding Jan 2010 - Aug 2010● Conducted user research, constructed personas, and developed information architecture as principal responsibilities.● Crafted intricate wireframes and prototypes, designing seamless and intuitive user interactions and interfaces.● Orchestrated comprehensive usability tests and collaborated effectively within multifaceted teams.● Ensured the uphold of accessibility standards and maintained an unwavering commitment to ongoing learning and professional development.● Paramount goal focused on creating user-centric solutions tailored to address distinct needs, consistently aiming for a gratifying and rewarding user experience.
Matheus Felipe Skills
Matheus Felipe Education Details
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Inovação E Empreendedorismo Com Ênfase Em Produto E Dados -
Gestão Estratégica De Negócios -
Information Technology
Frequently Asked Questions about Matheus Felipe
What company does Matheus Felipe work for?
Matheus Felipe works for Evertec
What is Matheus Felipe's role at the current company?
Matheus Felipe's current role is Implementation Analyst.
What is Matheus Felipe's email address?
Matheus Felipe's email address is ma****@****ail.com
What schools did Matheus Felipe attend?
Matheus Felipe attended Fiap, Descomplica, Universidade Presbiteriana Mackenzie, Faculdade De Tecnologia De São Paulo - Fatec-Sp.
What skills is Matheus Felipe known for?
Matheus Felipe has skills like Python, Java, Metodologias Agile, Empreendedorismo, Javascript, Devops, Html5, Css, Banco De Dados.
Who are Matheus Felipe's colleagues?
Matheus Felipe's colleagues are Keisla Perez, Juan Perez, Edwin Díaz Pérez, Xiomara Sanchez, Alexi Bautista Cordero Obando, Elioth Antunez Espinoza, Zoraida R..
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Matheus Felipe
Software Engineer @ Stone | C# | .Net | .Net Core | Azure | Sql | Mongodb | Asp.NetBelo Horizonte, Mg -
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