As a self-employed associate at HelmsBriscoe I assist Event Organisers, Office Managers, Personal Assistants, Executive Assistants, Training Managers, Marketing Managers and other professionals finding the right venue/location for their events, trainings, conferences, incentives etc. In addition also help defining the right format for events being online, hybrid and/or face-to-face.

• Developed a client base generating 10.768 room nights per year by meeting the clients requirements with the right venue in the market representing a revenue total of €2M.• Planned and budgeted the corporate sales strategy through market monitoring and analysing competitor intelligence systems through which I gained 5% market share for our top corporate accounts.• Enhanced the relationships with top corporate clients and their procurement department by applying initiatives like appreciation months, themed sales blitzes, booker incentives, client events & entertainment which increased the number of group bookings made at the hotel.• Identified new business opportunities followed by contract negotiation which resulted in acquiring 42 new accounts of which 6 became top 5 accounts for the hotels each generating over 500 room nights per year.• Developed partnerships with new networks which generated additional PR and visibility during the re-branding of Conrad, Brussels to Steigenberger Grandhotel, Brussels.

• Managed a team of 30 persons including bell-boys, concierge, guest relations and was responsible for the hiring, assessment, retention and development of the team.• Successfully led a change management project within the deadlines set by converting the Property Management System which included setting up new standards and streamlining the operating procedures and check-lists leading to more efficient procedures and an increase in productivity.• Implemented front office upsell program generating an additional 132.000€ per year.• Increased loyalty program enrolments with 200%.• Team Member Satisfaction increased from 6 to 8.62.• Increased Guest Satisfaction from 52% to 75% through express check-out, WOW calls, loyalty program enrolments, FO improvement planner including KPI’s, training and succession planning.• Limited expenses and set cost effective strategies across the department, overviewing cash flows and department budgets to ensure maximum profitability.

In this role I was responsible for the reception team of about 15 people which I interviewed, hired and trained and developed. In addition I monitored the service standards and was involved in Six Sigma projects.

During my employment at Sheraton Heathrow I was responsible for the hotel operation and its guests whilst being duty manager performing day and night shifts. This included managing delayed flights as well as team-scheduling and monitoring rebates, costs and revenue in the night audit.

Vita Futura Management Trainee Programme.Including an Assistant Manager Front Office position & Housekeeping specialization.

Trainee as shift-leader and reservations agent in combination with duty management at the Front Office.