Jason Maas Email & Phone Number

Idaho Falls, ID, United States

Idaho Falls, Idaho

Idaho Falls, Idaho, United States

Rexburg, ID

• Managed the Rexburg Daytime Team consisting of 7 Full time Supervisors and over 100 phone associates speaking more than 5 languages and skill sets including customer service, sales, services support and retention
• Helped manage and implement new results driven Supervisor reviews, associate reviews, promo transfer rankings and supervisor ranking to help drive our company goals.
• I helped managed the hiring and promotion process for all of Rexburg. On a normal week we would hire anywhere from 5 to 10 new employees.
• Helped maintain our Service level goal of 98%. This means that 98% of customer will never have to wait more than 20 seconds before one of our associates answers this phone and this was done with a reduced headcount.

Idaho Falls, ID

• Sold the most Interactive accounts for 2013 at a rate of 96% of my sales were interactive with Alarm.com.
• Highest close rate (sales per phone call) for all of Melaleuca Security in 2012 and 2013.
• Helped implement a new lead system generating well over 100 warm leads a month for Melaleuca Security.
• Built and recorded the home security sales and compensation tracking through Excel and reported our monthly totals to management.

Idaho Falls, ID

• Managed a Task force to improve customer service in the call centers
• Trained several international employees on the US and Malaysia compensation program so they could travel and help support the country at it’s grand opening in 2010.
• Forecasted expected call volumes for the enrollment line in Idaho Falls and Rexburg based on past information and relayed the forcast and estimated enrollments to the VP of sales, Jeff Hill.
• Built strong professional relationships with several of Melaleuca’s top marketing executives entirely on customer service, the ability to find the correct answer and follow through.
• One on one coaching and development with our customers who are building a home based business.
• Provide outstanding customer service and motivation for our business builders while assisting them in developing a successful Melaleuca Business.

Idaho Falls, Idaho

Helped both potential and existing customers find new ways to solve their wireless needs. Consistantly met all sales goals and total dollars per customer in accessories each month I was there. As part of the sales process we also helped with all billing and customer service issues while finding new solutions to help the customers better use the technology.

Idaho Falls, ID

• Designed and set up display booths for hunting and outdoor expos across the Northwest.
• Established contracts with retail stores to carry products we distribute for our manufacturers.
• Designed, built, and maintained bigcountrydistributors.com.
• Negotiated pricing with manufacturers to help increase our overall profits and keep our costs low.

Idaho Falls, ID

• Managed a team of 18 Quality Development associates who monitored and scored calls based on customer service and sales abilities for six different call centers throughout the Northwest.
• One of 5 Managers who helped open the new Call center in Logan, UT. This included interview, hiring, training and managing for the first 3 months they were open.
• Worked with our call center Directors on how they can drive sales and increase employee retention as well as customer service scores.
• Logged, tracked, and provided feedback and ideas on how to correct and improve negative trends while recognizing and providing positive feedback on improvements.
• Designed contests to motivate not only the top performers but also the entire team.
• Received the Bravo award 2 times in one year at Qwest.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Education record