• Financial Management: Managed budgets, cash flows, forecasts, and comprehensive reporting to support strategic financial decisions• Strategic Project Management: Led cross-functional strategic projects, ensuring they stayed on schedule and within scope by tracking progress and achieving key milestones• Operations and Process Improvement: Collaborated with cross-functional teams on customer-facing projects, providing operational support, follow-up, and driving process improvements to enhance efficiency and outcomes• Stakeholder Management: Managed relationships with external entities and proficient in contract management, ensuring smooth operations with customers, vendors, and partners• Grant Management: Oversaw government grant submissions and compiled ongoing reports to ensure compliance

• Regulatory Compliance: Oversaw regulatory updates in insurance, ensuring processes met all legal and industry standards• Client Portfolio Growth: Expanded and managed the client base through strategic acquisition and exceptional customer support, driving significant portfolio growth and enhanced client interactions• Claims Management: Managed insurance claims from inception to resolution, ensuring accuracy and efficiency• Relationship Building: Fostered strong relationships with insurers and key business partners to enhance collaboration and operational effectiveness

• Oversaw children's portfolios, devised treatment strategies, and supervised their execution• Crafted performance reports and provided regular updates to welfare authorities and courts

Experience in mentoring and accompanying customers, performing various tasks simultaneously, and working under pressure.