*Developed and executed a results-driven, multi-platform communications strategy and plan in line with corporate and brand direction.*Tracking effectiveness of various campaigns and course corrections as required*Planning, creating and managing all marketing materials and collateral in line with brand direction.*Analyzed past marketing initiatives and revamped the company's marketing efforts to keep the audience engaged.*Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).*Brainstorm new and creative growth strategies*Managed content strategy and social media initiatives.*Identified trends and insights and optimized spending and performance based on the insights.*Respond to communication-related issues in a timely manner.

*Developed unique content for a variety of clients sites to improve presence and brand awareness.*Working with product managers to refine design specifications and collaborating with art directors, designers, and developers.*Reviewing graphics, layouts, and fonts before designs are completed..*Using editing software to finalize designs..*Suggest and apply image improvements, like creating gradients and layers.*Follow deadlines to ensure timely publications.*Archive produced images and graphics.*Follow up with clients to ensure their requirements are met.*Keep up-to-date with trends in graphic design techniques and software.

*Meeting with the creative, marketing, and design teams to discuss and define content goals.*Researching content and consumer trends to ensure that content is relevant and appealing.*Developed unique content for a variety of clients sites to improve presence and brand awareness.*Contributed to brainstorming sessions involving the design, conception, and creation of new digital content.*Creating content for a variety of platforms including blogs, websites, and social media.*Proofreading and editing content before publishing.*Managing content calendars and ensuring that the content remains consistent across all platforms.*Coordinating with the marketing, design, and writing teams to ensure the timely delivery of assignments.*Keeping up to date with content trends, consumer preferences, and advancements in technology.

*Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.*Leading ongoing reviews of business processes and developing optimization strategies.*Staying up-to-date on the latest process and IT advancements to automate and modernize systems.*Conducting meetings and presentations to share ideas and findings.*Gathering critical information from meetings with various stakeholders and producing useful reports.*Serving as a liaison between all stakeholders.*Ensuring solutions meet business needs and requirements.*Managing projects, developing project plans, and monitoring performance.

*Effectively managed and lead a sales team consisting of 20+ people to drive company proficiency and success.*Effectively coordinated daily sales operations, resulting in greater productivity and higher levels of customer satisfaction.*Led sales team with highest quarterly sales for the term of the project. Monitored the performance of sales team members and worked to increase team morale and motivation.*Consistently surpassed sales quotas by implementing effective sales strategies and equipping the team with powerful product knowledge.*Trained new sales professionals and provided coaching as needed to maintain company sales success.*Established and nurtured open communication airways to lead to better team functioning, while promoting team building skills and fostered positive team relationships.

*Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.*Accurately verified information and updated information databases as necessary.*Attended workshops and conferences centered around increasing customer service skills.*Kept records, calendars, and company information accessible.*Built a strong working knowledge of the company procedures and protocols.*Provided customers with quality assistance through phone calls, emails, and internet chats.*Answered phone calls and provided callers with pertinent information and assistance.*Developed a strong working knowledge of products and offerings.