Dynamic and results-driven Business Development Executive at Unacademy, excelling in both B2B and B2C sales. Adept at driving franchise initiatives, counseling students, and delivering top-notch customer support.Professional Experience:Unacademy: As a Business Development Executive within the Franchise Team, I drive the expansion of Unacademy's franchise model across India. My role involves strategizing, nurturing client relationships, and ensuring seamless operational setups for new franchises. Additionally, I excel in B2C operations, counseling students to help them achieve their dream examinations by providing tailored Unacademy courses.Alorica: Previously provided exceptional customer experience and technical support to prominent clients like T-Mobile and DoorDash. For T-Mobile, a leading telecommunications company, I handled service-related queries and technical issues. At DoorDash, a renowned food delivery service, I supported customers with delivery concerns and app functionality, enhancing my communication and problem-solving skills.Academic Background:Bachelor's in Business Administration (AM): Acquired a strong foundation in business principles, preparing me for a dynamic career in business development.IATA Certification in Customer Service: Enhanced my customer service skills, enabling me to deliver exceptional support and create positive customer experiences.Internship Experience:Kannur International Airport: Gained practical experience and developed a comprehensive understanding of airport operations and customer service.Key Skills:Business Development & B2B SalesB2C Sales & Student CounselingFranchise ManagementCustomer Experience OptimizationClient Relationship ManagementEffective Communication & Problem-SolvingAchievements:Contributed to the expansion of the Unacademy franchise network across India.Guided numerous students to successfully achieve their academic goals through tailored course recommendations.Enhanced customer satisfaction and operational efficiency for high-profile clients at Alorica.Connect with me to explore exciting business opportunities, and franchise inquiries, or to discuss how I can contribute to your organization's success.
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Brand StrategistHeylin SparkBengaluru, Ka, In
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Business Development Executive | Franchise Development SpecialistUnacademy Mar 2024 - PresentBengaluru, Karnataka, IndiaAs a Business Development Executive at Unacademy, I play a pivotal role in driving the expansion of our franchise model across India. My responsibilities encompass both B2B and B2C sales, requiring a blend of strategic planning, sales acumen, and strong interpersonal skills.Key Responsibilities:Franchise Development: I spearhead the growth of the Unacademy franchise network across India. This involves identifying potential franchisees, presenting business opportunities, and supporting new franchises through the setup and operational phases.B2B Sales: Engaging with educational institutions, corporate clients, and other organizations to establish partnerships that extend Unacademy's reach. I develop tailored solutions to meet client needs and negotiate contracts to secure mutually beneficial agreements.B2C Sales: Counseling students to help them achieve their academic goals by providing personalized recommendations for Unacademy courses. Understanding individual aspirations and addressing concerns is key to ensuring students have the resources they need to succeed.Client Relationship Management: Building and nurturing strong relationships with clients, franchisees, and students to foster loyalty and long-term partnerships. Continuous support and effective communication are essential components of my role.Market Research and Strategy: Conducting market research to stay ahead of industry trends, competitor activities, and customer preferences. Utilizing these insights, I develop and execute strategies that drive business growth and enhance service offerings.In this role, I leverage my extensive experience in sales and client relations to contribute to Unacademy mission of democratizing education. By strategically driving franchise expansion and providing exceptional client support, I aim to make a meaningful impact on our growth and success. -
Customer Experience Support / Technical SupportAlorica Dec 2022 - Sep 2023Bengaluru, Karnataka, IndiaDelivered top-notch customer service by assisting customers with their inquiries and resolving issues swiftly, ensuring a seamless and positive experience through effective communication and problem-solving skills. Additionally, provided comprehensive technical support by troubleshooting and efficiently resolving technical issues, ensuring smooth operations by promptly addressing technical concerns for clients.Key Clients:T-Mobile:Overview: T-Mobile is a major player in the telecommunications industry, offering a wide range of wireless services, including voice, text, and data communication.Role: Assisted T-Mobile customers with service-related queries and technical issues, ensuring a seamless and satisfactory customer experience. Worked on resolving network connectivity problems, billing inquiries, and other service-related concerns to enhance customer loyalty.DoorDash:Overview: DoorDash is a leading technology company connecting consumers with local businesses for food delivery and other on-demand services.Role: Supported DoorDash customers by addressing their delivery-related concerns and providing technical support for the DoorDash platform. Ensured timely and efficient service by resolving issues related to order tracking, payment processing, and app functionality.Skills:Exceptional communication and interpersonal skillsProficiency in using customer relationship management (CRM) toolsAbility to handle high volumes of customer inquiries and technical issues efficientlyStrong knowledge of telecommunications and delivery service operationsProven problem-solving abilities and a proactive approach to customer service
Maaz Ma Education Details
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Hindustan College, MysoreBusiness Administration And Management, General
Frequently Asked Questions about Maaz Ma
What company does Maaz Ma work for?
Maaz Ma works for Heylin Spark
What is Maaz Ma's role at the current company?
Maaz Ma's current role is Brand Strategist.
What schools did Maaz Ma attend?
Maaz Ma attended Hindustan College, Mysore.
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