Maaz Ma Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

As a Business Development Executive at Unacademy, I play a pivotal role in driving the expansion of our franchise model across India. My responsibilities encompass both B2B and B2C sales, requiring a blend of strategic planning, sales acumen, and strong interpersonal skills.Key Responsibilities:Franchise Development: I spearhead the growth of the Unacademy franchise network across India. This involves identifying potential franchisees, presenting business opportunities, and supporting new franchises through the setup and operational phases.B2B Sales: Engaging with educational institutions, corporate clients, and other organizations to establish partnerships that extend Unacademy's reach. I develop tailored solutions to meet client needs and negotiate contracts to secure mutually beneficial agreements.B2C Sales: Counseling students to help them achieve their academic goals by providing personalized recommendations for Unacademy courses. Understanding individual aspirations and addressing concerns is key to ensuring students have the resources they need to succeed.Client Relationship Management: Building and nurturing strong relationships with clients, franchisees, and students to foster loyalty and long-term partnerships. Continuous support and effective communication are essential components of my role.Market Research and Strategy: Conducting market research to stay ahead of industry trends, competitor activities, and customer preferences. Utilizing these insights, I develop and execute strategies that drive business growth and enhance service offerings.In this role, I leverage my extensive experience in sales and client relations to contribute to Unacademy mission of democratizing education. By strategically driving franchise expansion and providing exceptional client support, I aim to make a meaningful impact on our growth and success.

Bengaluru, Karnataka, India

Delivered top-notch customer service by assisting customers with their inquiries and resolving issues swiftly, ensuring a seamless and positive experience through effective communication and problem-solving skills. Additionally, provided comprehensive technical support by troubleshooting and efficiently resolving technical issues, ensuring smooth operations by promptly addressing technical concerns for clients.Key Clients:T-Mobile:Overview: T-Mobile is a major player in the telecommunications industry, offering a wide range of wireless services, including voice, text, and data communication.Role: Assisted T-Mobile customers with service-related queries and technical issues, ensuring a seamless and satisfactory customer experience. Worked on resolving network connectivity problems, billing inquiries, and other service-related concerns to enhance customer loyalty.DoorDash:Overview: DoorDash is a leading technology company connecting consumers with local businesses for food delivery and other on-demand services.Role: Supported DoorDash customers by addressing their delivery-related concerns and providing technical support for the DoorDash platform. Ensured timely and efficient service by resolving issues related to order tracking, payment processing, and app functionality.Skills:Exceptional communication and interpersonal skillsProficiency in using customer relationship management (CRM) toolsAbility to handle high volumes of customer inquiries and technical issues efficientlyStrong knowledge of telecommunications and delivery service operationsProven problem-solving abilities and a proactive approach to customer service