Maaza Faroug Email & Phone Number

Dubai,U.A.E

- Providing routine management reports (daily/weekly/monthly) on inventory performance including the improvement tips.- Communicate effectively with suppliers, and internal stakeholders to resolve issues related to orders, deliveries, quality, and pricing.- Conduct regular stock counts and reconcile discrepancies to ensure data integrity.- Collaborate with various departments and stakeholders to forecast demand, procure necessary products, and optimize inventory levels to ensure a smooth process in order to receive, store and dispatch products correctly, and to optimize costs while meeting operational needs and demand.- Develop inventory replenishment strategies to ensure timely availability of critical products while minimizing excess inventory.- Monitor inventory turnover rates and identify slow-moving or obsolete items for disposition and Implement inventory control measures to prevent stockouts, overstocking, and obsolescence.- Implement best practices for inventory control, storage, and handling to optimize space utilization and minimize waste.- Tracking inbound and outbound orders to prevent overstocking and out-of-stock.- Detail-oriented and skilled in building positive relationships with local suppliers, negotiating the opportunities, terms and pricing.- Monitor supplier performance, addressing issues promptly to maintain positive relationships and ensure service continuity, and to identify the alternative sourcing and improvement opportunities.- Utilize inventory management software and tools to automate routine tasks and enhance visibility into inventory levels and trends.- Overseeing the supply & demand forecast, order frequency, order process and tracking the arrival of the products.- Ensure targets are met and business continuity by monitoring and analyzing the forecast and the plan with the actual demand.

Al Tayer Motors, Dubai, United Arab Emirates

- Handling critical customers, customer complaints or escalations professionally and promptly.- Provide training and guidance to staff members involved in excellence service management processes to ensure compliance with company and principle policies and procedures.- Greeting customers, understanding their vehicle issues, and documenting their concerns.- Explaining repair/maintenance options and costs in a clear and understandable manner.- Assessing vehicle issues based on customer descriptions and initial diagnostics.- Recommending appropriate repairs or maintenance services based on vehicle condition and manufacturer guidelines.- Coordinating with workshop technicians to schedule repairs and maintenance according to workload and customer availability.- Providing accurate time estimates for completion of service jobs.- Generating service orders, invoices, and ensure the warranty claims raised properly.- Following up with customers post-service to ensure satisfaction and address any concerns.- Identifying additional repair or maintenance needs during vehicle inspections and recommending relevant services.- Promoting service packages, maintenance plans, and additional products as appropriate.- Inspecting completed work to verify repairs meet quality standards and customer expectations.- Conducting post-repair tests or inspections as needed.- Strict adherence to relevant industry quality standards including strict adherence to health, safety and environment regulations.

Sudan-Khartoum-Kilo 8 Street

- Developed the company’s inventory management strategy with the aim of controlling costs within budgetary limits, generating savings, rationalizing inventory and maximizing available working capital.- Build and maintain strong relationships with customers, suppliers, and other stakeholders in the spare parts supply chain.- Place purchase orders, track deliveries, and expedite shipments as needed to meet demand.- Managed direct and indirect procurement process for company products inventory, ensuring timely acquisition at optimal value.

Kia Motors

- Assist customers in identifying their spare parts needs and provide recommendations based on their requirements and budget.- Respond to customer inquiries, provide product information, and address any concerns or questions they may have.- Ensure a high level of customer satisfaction by delivering exceptional service and building rapport with customers.- Promote and sell spare parts to customers, upselling and cross-selling related products or accessories as appropriate.- Demonstrate a thorough understanding of spare parts inventory, including features, specifications, compatibility, and pricing.- Stay updated on new products, promotions, and industry trends to effectively communicate product benefits and drive sales.- Process customer orders accurately and efficiently, ensuring timely delivery or pickup of spare parts.- Maintain accurate records of sales transactions, including orders, invoices, and payments.- Monitor spare parts inventory levels, identify shortages or excess stock, and communicate inventory needs to manager.- Provide technical assistance to customers in identifying the correct spare parts for their equipment or machinery.- Interpret technical specifications and diagrams to ensure compatibility and functionality of spare parts with customers' vehicle.- Collaborate with technicians or service teams to address complex technical inquiries or issues from customers.- Proactively follow up with customers to ensure satisfaction, address any concerns, and encourage repeat business.- Identify opportunities for partnership or collaboration with local shops, workshops, or other relevant businesses to expand sales channels.

Alamarat Street 33

Technical Team Leader - Automated Gates.Measure, Design, Advice, Install and Maintenance.

Khartoum, Sudan

- Create Outstanding Customer Confidence in the Service Offered by Company by Ensuring a Professional Performance & Exceptional Commitment to Customer Care.- Understanding the various vehicle systems and components to effectively communicate with customers and technicians.- Keeping up-to-date with automotive technology advancements and service procedures.- Maintaining detailed records of customer interactions, service requests, and repairs.

Khartoum, Sudan

To present subject matter to students under the direction and guidance of professor, using lectures, discussions, or supervised role-playing methods.

Master Of Science - Ms, Logistics, Materials, And Supply Chain Management

Bachelor'S Degree, Mechanical Engineering, Second Upper

One Year Course, English Language And Literature, General