Maaz Sayed. Pmp, Acp Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

- Leadership and Strategic Oversight: Provide strategic direction and leadership to a high-performing team of specialists, ensuring the development, execution, and continuous refinement of the product roadmap-Product Performance Reviews: Conduct comprehensive reviews of product performance, including financial revenue, costs, and profitability, to identify opportunities for continuous improvement and maintain competitive offerings- App Transition Delivery: Lead the delivery of the transition from the old app to the new app, ensuring a seamless and efficient changeover. Coordinate with cross-functional teams, manage the necessary systems and tools, and ensure all stakeholders are aligned and informed throughout the process to minimize disruption and maximize user satisfaction - Stakeholder Collaboration: Collaborate with key stakeholders across the value chain to design and deliver exceptional customer products, services, and experiences that drive growth and profitability- Product Roadmaps and Exit Strategies: Develop and maintain detailed product roadmaps and exit strategies to ensure strategic alignment and successful product lifecycle management- Transparent Communication: Maintain clear and transparent communication with stakeholders, informing them of any blockers or potential delays, and managing expectations throughout the development process

Brisbane, Australia

• Program manage delivery of transformational projects spanning Consumer and Small Business, Telstra Enterprise and Network & IT; leading risk and governance forum, coaching and embedding agile practicesAchievements:Product Design Excellence: Defined and implemented a comprehensive framework, identifying 61 sub-initiatives for strategic programs that delivered significant cost savings and enhanced process efficiencies.Cloud Migration Strategy: Developed a successful strategy to transition 90% of applications to the cloud, optimizing resource allocation and improving scalability.Digital Assisted Experience: Led the migration of the contact centre to cloud capabilities, integrating voice and digital channels, which resulted in a reduction of 5 million calls and $16 million in cost savings.Productivity improvement: Led Productivity mission to achieve process and system improvements, resulting in $55M in operational expense savings

Brisbane, Australia

• Performed root cause analysis to identify continuous improvement opportunities • Recommended quality measures and industry best practises to enhance operational effectiveness• Conducted process audit to eliminate waste work and duplication in Telstra order to activation episode

Mumbai

Successfully led and drove process improvement across the bank by partnering with various functions and product team to deliver financial benefits through cost saving or revenue enhancement projects.Applied Six Sigma and Lean principles and tools in problem solving.Instrumental in working closely with business sponsors to resolve key issues and mitigate cross functional issues faced during project execution.Identified continuous improvement opportunities through Root cause analysis using 5Ys, FMEA, VSM, Fish-Bone and other statistical toolsSingle Point Contact for VOC of all 4 customer contact point viz; Branch Banking, Email support, Phone banking and Credit Card measuring Net Promoter Score (NPS)

Mumbai Area, India

Formulated the set up process check points to identify internal rejections and failure modes at various stages of production to take corrective and preventive measures.Documented Quality Control Manual and implemented quality improvement measure reducing internal rejection to less than 1% from 8%.Led Business Excellence Model (BEM) internal audit team to conduct surveillance audit in compliance with Responsible Jewellery Practice(CRJP) and ISO standards.Documented and instituted Standard Operating System (SOP) for Nirvana B2B a new business model.Conducted root cause analysis on basis of customer complaints for continuous improvements to service delivery standards.Conduct departmental Monthly performance review. Ensured process performance reporting by presenting critical business MIS to management for decision making.Managed all domestic shows’ participation such as IIJS Mumbai, Signature Goa and Franchise India Expo across India.

Mumbai Area, India

Monitored and coached the team to meet and exceed client KPI (CSAT, QA, Sales) ensuring quality technical support and compliance with quality guidelines for call handling.Provided call performance feedback, corrective action and trend data to agents.Conducted Pre and Post Shift Crew brief to update information, communicate activities and plans to agents.Responsible to drive awareness of the SITEL INDIA quality policy, vision and mission statements for ISO audits

Applied Product Management, Product Management, A

Advanced deep dive into product management concepts, covering the entire value chain in order to create and deliver products that resonate.

Executve Mba Program, Business Administration And Management, General

Education record