Maaz Saeed Email & Phone Number

Toronto, Ontario, Canada

• Handled client’s technical issues with Online Banking for Business quickly and efficiently. Limiting disruption in their daily business activities.• Coordinated amongst a variety of teams to get fixes and issues addressed, implemented, and delivered to customers • Resolved Junior Helpdesk Analysts escalated issues. • Provided Junior Analysts with best business practices for long term peak performance and development, whilst providing one-on-one coaching, as necessary. • Created internal team documentation for helpdesk analysts to systematically address common issues and streamline support.

Building a strong connection with BMO small businesses, corporations, and government clients to ensure that they have the best experience with Bank of Montreal.• Assisting BMO clients with BMO Treasury Products, including onboarding clients to BMO software, assisting with test files before customers send out live files, making it easier for customers to transition into the BMO ecosystem.• Providing technical support for Treasury & Payment Solutions products and services, for internal department teams and BMO commercial clients. Support consists of BMO Passcode, Bio Authentication software, RSA SecurID, Online Banking for Business, and wire payments.• Troubleshooting issues with files regarding preauthorized debit/credit, wire payments, direct cheques, BAI files (Cash Management Balance reporting), EFT 1464, and EFT 80 files.• Keep up to date on relevant bank products, services, policies, programs and procedures

2465 Argentia Rd, Mississauga, On L5N 5Z7

• Created and developed connections with customers by consulting on banking issues and addressing questions and concerns in a personal and consulting manner.• Proactively engaged with customers to helped them meet their financial needs by providing them with advice regarding everyday banking products and financial transaction.• Analyzed financial data to determine risks and follow compliance process and polices to ensure customers assets are safeguarded, maintaining their privacy, and act in their best interest.• Mentored for the team, assisting new hires with any inquiries, and ensuring calls are consistent with BMO policies and procedures.• Provided new hires with feedback to improve their efficiency and call quality.• Reviewed new products and features that were implemented at BMO to ensure that the team is up to date with all the changes. Created quick breakdowns of new products and features for the team as a job aid to assist with their calls.

Oshawa, Ontario, Canada

• Created and executed a plan to increase top-funnel growth through an increase in social media marketing resulting in an impact of 300 additional impressions• Created 5 different blogs, with 3 being the most popular on the website, which increased traffic by 200%• Analyzed social media statistics to optimize success rates of posts, for views, likes, time, and location

Oshawa, Ontario, Canada

● Create Project Charter, and determined project scope requirements ● Researching cloud user’s activities, interests, and thoughts in relation to the different cloud services they use and any issues they find with them● Produced Key deliverable consisted of research results, Media Plan, Gantt chart, Content Schedule, Content Library, and Quality Management Plan ● Used Google AdWords and Google Analytics to find long tail, short tail keywords for SEO● Researched trending hashtags for Twitter and Facebook to promote product.