As the Business Operations and IT/Marketing Lead at Norbygata Engros, I drove company growth by leading a team of 3–4 employees, delegating tasks, and optimizing operations based on product flow and inventory levels to improve efficiency. I led digital marketing efforts, rebranding the company and boosting visibility through engaging campaigns on Facebook, LinkedIn, and Instagram, which increased sales and customer engagement. I also developed templates for weekly promotions to keep customers informed about new arrivals.On the IT front, I managed Tier 2 support, overseeing Office 365, server maintenance, and internal tech assistance. I enhanced our website’s user experience, leading to higher online sales and customer satisfaction. Using data analytics, I extracted insights to shape targeted marketing strategies, and I employed AI tools to automate product information management, reducing manual effort by 75%.In addition to these roles, I sourced new products and ensured compliance with Norwegian food safety regulations. My combined focus on team leadership, digital marketing, IT support, and logistics helped drive operational improvements and innovation at Norbygata Engros.

Managed 300+ customers orders through the PCK system, leading to a 25% increase in customer enrollments. Led a team to optimize order workflows, enhancing both efficiency and team collaboration. Successfully integrated 1,000+ new entries into inventory, improving data retrieval speed by 25% and ensuring data accuracy. Demonstrated strong leadership in driving significant operational improvements, setting clear goals and maintaining high standards. Provided Tier 1 IT support, resolving issues promptly to minimize downtime and support smooth daily operations.