Mike B. Email & Phone Number

Boca Raton, Fl, Us

Lake Mary, Florida, Us

• Perform management, installation, testing, configuration and maintenance of desktops, laptops, software, phones, printers and authorized peripheral equipment • Respond to IT support calls, emails, service requests and incident tickets • Provide support and troubleshoot hardware, software and voice system issues • Provide support for network setup and issues • Support management of Users in Active Directory and other systems • Analyze IT hardware/software needs and prepare requisition requests M365 Admin Center/ intune/ Azure/CRM

Sunrise, Fl, Us

Dallas, Texas, Us

• Execute service delivery (IMAC, Break Fix, Desk Side Support) Managed Client Policy & Procedure• Performs troubleshooting, parts replacement, system upgrades, and basic deployments• Troubleshoots and approves operational quality desktops, notebooks, printers• Installs, maintains and optimizes desktop /notebook configurations at customer sites• Diagnoses and resolves product performance problems

Camden, New Jersey, Us

Having served as the company’s IT Support Assistant, I devised and implemented IT policies and protocols, making sure thateverything should be appropriately documented. I resolved customer’s computer hardware and software issues, either at thedesk-side or remote-control software.As an IT Support Assistant, I ensured that our innovative approach helped Philadelphia 76ers manage their IT systems andtechnologies. Also, I maintained and secured AV systems, wireless connectivity, ticketing system, Macintosh computers, andinfrastructure equipment, etc. My responsibilities are but not limited to managing and controlling service desk ticketingsystem, through efficiently accomplishing and completing ticket entries.

Reston, Virginia, Us

During my tenure at American College of Radiology, a nonprofit professional society with more than 38,000 memberradiologists, medical students, medical physicists, and radiation oncologists, my role as System Support Engineer entailed theresponsibility for installing, configuring, testing to and maintaining operating systems, application software and systemmanagement tools. Additionally, I proficiently established and sustained all installed systems and infrastructure, ensuringcompliance to the highest levels of availability.

Boca Raton, Fl, Us

I controlled four clinics for stakeholderswith all aspects of the IT side as their point of contact for all IT concerns and solutions daily.

Armonk, New York, Ny, Us

As a Desktop Support/Tier 2 Support for IBM/CEMEX, I performed a full workload of technical services for IBM customers,providing exceptional customer satisfaction for every service provided.

Greater Philadelphia, Pa, Us

As an Information Technology Help Desk Technician for Rita’s Water Ice Corporate, I facilitated the use of technology-basedtools and methodologies to review, design, or implement products and services.

Philadelphia, Pa, Us

As a Desktop Support for Albert Einstein Health-Care Network, I supported and worked on 20,000 End Users and an estimated40,000 Desktops.

Computer Engineering

Associate Of Arts - Aa, Computer/Information Technology Administration And Management

Information Technology