As a co-owner of two businesses, I oversee property styling and home removal operations, focusing on driving growth while ensuring operational excellence. I am responsible for developing and implementing strategic business plans that expand our client base and increase revenue through targeted outreach and networking efforts. I lead the design and execution of marketing strategies, which have significantly enhanced brand visibility and driven steady growth in customer engagement. Managing all aspects of operations, I ensure seamless service delivery by overseeing workforce scheduling, logistics coordination, and inventory management. I also build and maintain strong relationships with real estate agents, developers, and homeowners, securing new business opportunities and expanding market presence. Additionally, I recruit, train, and lead a team of professionals, fostering a collaborative work environment that consistently meets quality standards and project deadlines. Through ongoing performance analysis and financial evaluation, I continuously identify areas for improvement, implementing solutions that optimise outcomes. I also manage vendor relationships, negotiating favourable pricing and ensuring the timely delivery of high-quality materials while staying ahead of industry trends and competitor activities to adapt business strategies and maintain a competitive edge.

In my role as Senior Project Manager at Telstra, I managed complex IT projects with budgets up to $25M, leading cross-functional teams and overseeing vendor relationships to ensure successful project outcomes. I led a part of the $25M IT Transformation Project, managing all phases from RFP development to final delivery, ensuring alignment with business objectives. My responsibilities included coordinating the customisation and implementation of Oracle Point of Sale systems across multiple Telstra retail locations and the seamless integration of various system solutions, such as Eftpos terminals and mobile stocktaking devices. I provided comprehensive project governance, managing financials, stakeholder communication, and risk mitigation to keep projects on track and aligned with deliverables. I also spearheaded part of the $7.8M Technology Resilience Program, guiding the selection and deployment of international and national roaming systems to enhance Telstra’s mobile network capabilities. Throughout my tenure, I collaborated with internal stakeholders and external partners to ensure transparent communication, manage risks, and resolve issues while delivering projects on time and within budget. I regularly reported to senior leadership, offering insights into project status, financial performance, and risk management, contributing to the broader IT strategy and delivering measurable value to the organisation.

As an IT Consultant, I provided program governance for Telstra’s Next Generation Marketing initiative, focusing on enhancing real-time marketing capabilities. My responsibilities included defining the project scope, developing phased delivery plans, and evaluating business intelligence tools like SAS and Unica. I also produced a comprehensive business case for a $15M program projected to generate $500M in revenue over five years. Additionally, I led part of the outsourcing of Telstra’s call centre operations to the Philippines and advised on scheduling for the ANZ Data Migration Program.

In my role as an Operations Analyst, I provided IT operational support and maintenance for Telstra’s Mobile Rating Application and Loyalty & Reward Application. I led the investigation and resolution of complex system faults, while negotiating production support contracts and ensuring system performance through governance of operational documentation. I facilitated training for both customers and internal teams, contributing to Telstra’s IT delivery strategy and operational key performance indicators.

As a Business Analyst, I supported the Telstra Business & Government Division by identifying requirements for application development and system enhancements. I collaborated with vendors to negotiate system improvements, conducted cost-benefit analyses, and worked closely with IT groups to manage production issues for business-critical applications, ensuring continuity and alignment with business goals.

As a Test Analyst, I was responsible for testing Telstra’s first Voice Recognition IVR system, leading the development and execution of detailed test cases. I managed a team in the analysis of call flow and dialogue specifications, ensuring the system’s functionality met business requirements. I also provided on-site support for the deployment of IVR systems across Australia, ensuring successful national rollout.