During my tenure as Senior Sales Manager at Dell Technologies, I successfully managed a $100 million annual SMB-focused business in North America. I consistently achieved year-over-year growth in both customer base and enterprise sales. My responsibilities included crafting and executing quarterly strategic sales plans and KPIs to expand our customer reach and improve retention. I led a team of 20 sales professionals, employing effective coaching strategies to achieve targeted KPIs and enhance overall sales effectiveness.Additionally, I served as the SB Site Leader for the Results and Recognition pillar, where I played a key role in developing future sales leaders through mentorship programs. I also initiated various recognition initiatives, such as the Circle of Excellence Dinners, to celebrate team achievements.My performance was recognized with the Senior Sales Manager of the Quarter awards for Q2FY23, Q3FY23, and Q2FY24, as well as the Tell Dell Rockstar Leader Feedback Award for FY25.These experiences highlight my proven track record in driving business growth, fostering team development, and delivering exceptional results within Dell Technologies.

As Inside Sales Manager at Dell Technologies, I led a dynamic team through motivation, coaching, and comprehensive product knowledge education. Overseeing 16 to 21 sales professionals, we consistently met and exceeded sales targets, resulting in a robust 20% year-over-year growth in the SMB direct buyer base. I spearheaded the establishment of our first reactivation team for white space accounts, enhancing our market reach and customer engagement strategies.My achievements were recognized with multiple accolades, including Sales Manager of the Quarter awards for Q3FY20, Q4FY20, and Q2FY21, along with Dell’s prestigious President’s Club award for FY21. I was also honored with the Tell Dell Rockstar Leader Feedback Award for FY22.In addition to driving sales performance, I played a pivotal role in senior leadership initiatives by refining the recruiting and onboarding processes, resulting in reduced attrition rates and heightened employee satisfaction. Actively engaging with SMB association meetings and campus recruiting events, I fostered valuable university partnerships and organized impactful sales competitions to attract top talent.Furthermore, as SB Co-Site Lead for the Career Path and Recognition pillar, I championed initiatives such as panels, workshops, and networking events to empower our sales representatives in their career journeys. I put together recognition programs like the Circle of Excellence Dinners to celebrate team accomplishments and foster a culture of excellence and camaraderie.These experiences underscore my commitment to driving sales success, nurturing talent development, and fostering a supportive and achievement-driven culture at Dell Technologies.

Proficiently communicate Dell’s product and service value propositions.Coach teams to develop customer relationships through deep knowledge of Dell’s technology offerings.Guide teams in recommending tailored business solutions aligned with customer needs and Dell’s objectives.Collaborate with cross-functional teams globally to achieve customer goals.Effectively prioritize tasks to ensure customer requirements are met amidst multiple demands.Make informed decisions backed by thorough data analysis.Traveled to Dell's international sites to implement sales processes and training initiatives.Contributed to the launch of a new SMB-focused training program.This summary highlights your proficiency in sales leadership, coaching, cross-functional collaboration, strategic decision-making, global engagement, and contribution to training and process improvement initiatives at Dell Technologies.

Led a team of representatives to strategically pursue larger client opportunities and expand networking efforts, collectively driving towards achieving a $7 million quota.Conducted comprehensive deal forecasts at the beginning and mid-week, ensuring upper management had clear visibility into deals expected to close weekly and quarterly.Leveraged Salesforce to create and manage opportunities for new accounts while nurturing existing ones, effectively maintaining a robust sales pipeline.Consistently managed over 50 new deals per week, each averaging over $50,000, while actively growing ongoing opportunities.Mentored team members on developing diverse sales tactics to enhance their effectiveness and adaptability in various client scenarios.Achievements:Recognized as Senior Account Manager of the Quarter for Q4FY17, Q1FY18, Q2FY18, and Q3FY18, highlighting consistent outstanding performance.Awarded Senior Account Manager of the Year for FY18, underscoring exceptional leadership and achievement in driving sales excellence.This summary emphasizes your leadership in driving team performance, strategic forecasting abilities, proficiency in Salesforce for pipeline management, and dedication to mentoring for sales tactic development.

Experienced B2B demand generation representativeGenerated and managed thousands of client accountsUtilized relationship-building tactics to maintain existing accounts and convert new prospects into sales pipelineManaged client data using Salesforce, GAMA, and proprietary Dell softwareDemonstrated strong time management skills, consistently achieving sales targetsLed site-wide quarterly KPIsAchievements:Account Manager of the Quarter: Q2FY16, Q3FY16, Q4FY16, Q1FY17, Q2FY17, Q3FY17Account Manager of the Year: FY16 & FY17

• Managed sales, customer service, food quality and cash flow• Worked to improve health score, marketing presence and customer satisfaction

• Implemented account setup for new and existing clients• Responsible for auditing of each client account• Trained clients on product usage

• Volunteered over 400 hours to assist patients and physicians with language needs• Team member of government-sponsored refugee program assisting 20 refugees per week

• Oversaw sales, hiring and training of new employees within the computer and camera departments • Served as technician to resolve technical issues among PC customers• Exceeded sales goal by average of 150% to lead southeast region in sales for nine months