• Managed 8 cloud kitchen facilities, achieving a churn rate below 5% and driving a 30% increase in order volume and 100% growth in basket size.• Enhanced delivery efficiency and client performance through optimized delivery radius, cuisine demand analysis, menu engineering, and customer loyalty metrics.• Provided profit and loss reports, ensuring strategic alignment and maintaining a 95% client satisfaction rate.• Spearheaded client onboarding and coordinated facility upgrades to meet client-specific equipment and operational needs.

• Led a team of junior account managers, focusing on client acquisition, retention, and GMV growth across the F&B and FMCG sectors, achieving a 45% GMV increase.• Utilized multivariate analysis and customer behavior insights to drive city demand strategies, resulting in a 70% increase in AOV.• Monitored KPIs like order volume, visibility, and service standards, identifying upsell opportunities in ads, campaigns, and pro services.• Managed city-wide growth, evaluating area-specific performance, cuisine trends, and marketing ROI, maintaining a churn rate below 6%.

• Co-founded zCloud, establishing it as a leading Salesforce partner specializing in digital transformation, CRM integration, and cloud-based solutions.• Led end-to-end Salesforce implementations, optimizing workflows and centralizing client data to improve customer insights, engagement, and operational alignment.• Spearheaded process automation through Power Automate and AI-driven analytics, enhancing process efficiency and enabling real-time, data-informed decision-making.• Championed cybersecurity best practices and change management, ensuring secure technology adoption and fostering digital maturity for clients.

Pre-Launch• Co-led content creation and training for supervisory level (TTT) Train The Trainer.• Co-led training with "Christian Bassett" learning for selected Ambassadors.• Devised, deployed, and monitored processes to launch RRP products into the GCC market.Post-Launch• Established RRP partnership with existing CC key accounts.• Designed, operated, and integrated marketing for regular market analysis, demographic analysis, and targeted marketing.Managed growth and commercial aspects aligning with PMI's vision of a "Smoke-free future."

• As an Apple Certified Trainer, I guided small groups and individuals at the Apple Store, employing presentation skills to enhance the learning experience.• Served as a facilitator, assisting users with setup, training, and project completion.• Orchestrated scheduled training sessions, fostering engagement, and actively engaged with store customers between sessions, all contributing to the enrichment of lives through impactful teaching.

• Provided world-class customer and technical support for a range of Apple devices.• Identified customer needs and delivered appropriate solutions.Contributed to overall store performance by performing various roles as needed.

• Provided technical support for Apple products, ensuring customer satisfaction.• Troubleshot and resolved issues, reported emerging problems to the engineering team.• Compiled reports for trending issues and provided training to new hires.