Moamen Abdelsalam Email & Phone Number

Sydney, New South Wales, Australia

• Overseeing the Software as a Service provision and managing service team members to ensure that the team's objectives are accomplished.
• Delegating and directing service maintenance tasks, and ensuring team follows best practices and maintain service level agreements.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Maintaining a thorough understanding of industry regulations, constraints, and laws, assuring the group's compliance with these requirements, and staying up to date on industry standards, new materials, tools, and.
• Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
• Ensuring that all policies and procedures are kept up to date and are consistently evaluated in response to legislative changes and organisational changes.

Sydney, Australia

• Lead full-scale migration plans to cloud-based SaaS applications, including but not limited to task force assignments, timelines, milestones, resources, and communication plans.
• Coordinate and manage the compliance requirements to ensure successful services launch (e.g., Payment Schemes, PCI-DSS, PCI-3DS, etc.)
• Partner with associate organizations and lead the international expansion plan.
• Effectively lead communication and change management efforts for both internal and external customers.
• Pro-actively manage and coordinate a diverse team to resolve project issues or barriers. Escalate as necessary to appropriate business management.

• Manage Projects and complexities within the program/portfolio.
• Lead assigned projects through the full project lifecycle from initiation, planning, execution, transition, to the closure.
• Effectively and efficiently plan and prioritize all deliverables and resources working across the project(s) based on the scope of work and project goals.
• Identify, evaluate, and ensure appropriate mitigating actions and plans are in place for project risks, issues, and dependencies, escalating to senior management with suggested mitigating actions for implementation.
• Build and manage relationships with project stakeholders to understand the context and impact of the project to the business line and ensure stakeholders' views are captured and taken into consideration when developing.
• Integrate self into the environment to effectively lead the project team while also building positive professional relationships with clients and associates.

• Responsible for the management & delivery of technology enabling change initiative projects and deliverables in high priority, medium or strategic level for respective functional area.
• Develop project plan / schedule and define project milestones. Provide quality assurance to project deliverables and responsible for project risk management.
• Establish and manage project communication and provide regular updates on projects cost, scope and timelines to all Stakeholders for ongoing projects and initiatives.
• Establish a working relationship with project stakeholders, resolve concerns about the impact of the project on their area of responsibility and gain their commitment to the overall project objectives.
• Manage project resources - assemble project team, assign individual responsibilities and coordinate project activities, including vendor resources as required.
• Ensure documentations are in place, including transition documents, Technical document procedures etc.

• Identify different types of data that need tracking to improve business performance.
• Work with the management team to prioritize suggested changes to each business segment.
• Documenting and translating customer business functions and processes.
• Helping technically in training and coaching professional and technical staff.
• Acting as a team-lead on assigned projects and assignments; and providing work direction to thedevelopers and other project stakeholders.
• Coordinate with project team members to implement design and work through design revisions.