Delivering exceptional customer experience, having excellent product knowledge, providing outstanding customer service, and being passionate about retail by serving and selling in-store and always putting the customer first before tasks. Sharing knowledge and experience with team members and colleagues.

I am responsible for sourcing through various channels, screening and recommending candidates for the staffing needs of the organization as well as onboarding new hires. Candidates with disabilities are encouraged to apply.

• Perform administrative work, including preparing HR documents like employment contracts, NDAs, and contract renewals.• Maintain paperwork for HR policies and procedures such as onboarding documentation and offboarding procedure.• Maintain volunteer records by entering new hire data and updating any previous volunteers’ data.• Assist HR supervisors with the hiring process, including submitting job postings online and scheduling candidate interviews

Managing the CEO's calendar and task list effectively Including making appointment, organizing meetings, scheduling and sending reminders: ensuring meetings are coordinated seamlessly.Accurately recording minutes from meetings as requiredSupports the general operations of the Office including development and review of correspondence, assisting with slide creation and meeting preparation and follow-up Handling basic bookkeeping tasks such as maintaining accounts, and tracking financials by communicating and coordinating with relevant teams Managing the organization’s WhatsApp group memberships and ensuring coordination among members on key projectsProviding general administrative support and strategic counsel to the CEO

Delivering exceptional customer experience, having excellent product knowledge, providing outstanding customer service, and passionate about retail by serving and selling in-store and through all digital channels and always putting customer first before tasks. Sharing knowledge and experience with team members and colleagues.

•Facilitate and manage store launch for all new stores•Ensure that the Connect Store maintains the approved “Look and Feel” as required by MTN•Ensure adherence to PPP’s across the function retail & inventory environments in the various allocated connect stores•Ensure management of the day to day operations within each of the allocated connect stores•Manage and facilitate communication across all the area of the business within MTN[Operation./ Channel/,Logistics/Training/Fin.Ops. etc]•Ensure implementation of strategies within each of the allocated store to meet the business plan•Review inventory process and procedure to ensure that MTN is not place at risk•Review retail and banking process and procedure to ensure that MTN is not place at risk•Ensure all the correct branding & retail information is available within the connect store•Ensure all weekly and monthly report are completed and forward to all the necessary department within MTN•Ensure that all the post-paid documentation are completed and forward to PPB within the required time period•Evaluate and book all staff on the necessary training, to ensure that high levels of customer service are maintained•Ensure all new product and services are communicated timely and the necessary training is provided

• Responsible for events planning, management and execution across the MTNN portfolio of events.• Identify and evaluate appropriate opportunities for MTNN’s participation in events/ sponsorship initiatives aimed at enhancing brand visibility• Ensure planned campaigns are deployed effectively to deliver better value to MTNN• Assist in developing work plans to support work strategies, identifying key resources required and schedule and sequence of activities.• Track, monitor and report on competitive activities and analytics with respect to impact of project and events on various consumer propositions• Monitor and evaluate sponsorship, event and direct marketing agencies and campaigns• Monitor project activities and deliverables and ensure they are delivered within the budget and on time.• Build and maintain relationships with relevant stakeholders to ensure resources are available when needed• Liaise with Corporate Affairs for governance and compliance.• Incorporate trade channels in all sponsorships.• Manage company expectations and standards for property owners and list owners• Monitor external vendors, event managers and agencies to ensure activities are cost effective and agreed to timelines or scales

•Facilitate and manage store launch for all new stores•Ensure that the Connect Store maintains the approved “Look and Feel” as required by MTN•Ensure adherence to PPP’s across the function retail & inventory environments in the various allocated connect stores•Ensure management of the day to day operations within each of the allocated connect stores•Manage and facilitate communication across all the area of the business within MTN[Operation./ Channel/,Logistics/Training/Fin.Ops. etc]•Ensure implementation of strategies within each of the allocated store to meet the business plan•Review inventory process and procedure to ensure that MTN is not place at risk•Review retail and banking process and procedure to ensure that MTN is not place at risk•Ensure all the correct branding & retail information is available within the connect store•Ensure all weekly and monthly report are completed and forward to all the necessary department within MTN•Ensure that all the post-paid documentation are completed and forward to PPB within the required time period•Evaluate and book all staff on the necessary training, to ensure that high levels of customer service are maintained•Ensure all new product and services are communicated timely and the necessary training is provided

Customer Service Officer- Walk-In - Retail

•Responsibility for Corporate/Consumer Account Suspension.•Credit Limit Review – Account exceeded limit still active on parent Account•Generate SMS warning•Movement of Account to debt recovery.•Ensure collection takes place and credit assigned take place.•Educate and manage our customers on payment plan.

With over hundreds of committed colleagues, provide a listening ears for customers to channel their complaints, questions, queries, enquires, suggestions, and provide customers service/query resolution/information/advice on MTN products and services.Also as Back office support officer, online queries escalated was resolved with prompt resolution.

Preparing and editing correspondence, presentations and executive reports.Ensuring safe records and information management.Maintaining high standards of ethics and confidentiality in handling sensitive information relating to the company.Efficiently organizing and coordinating meetings and events within approved budget limits with relevant stakeholders and partners.Efficient organization and management of the MD’s calendar to eliminate conflicts.Providing timely and accurate information to the Executive for decision-making by drawing on company’s expertise and resources.Key stakeholder relationship management – internal and external.Efficient coordination of travel itineraries and logistics for the MD and boards of directors and his guests, ensuring validity of travel documents, availability of funds required, provision of protocol services, transportation and accommodation, amongst others.Negotiation handling with vendors within approved budget limits.Efficient administration.Monitoring and analysing incoming correspondence.Operating an efficient documentation and filing (electronic and hard) system.Communicating the MD’s requirements, views and decisions to the company.Liaising with internal staff at all levels;Efficient management of support staff within the company.

•Receiving incoming and making outgoing calls.•Manage the executives diary.•Filling of daily correspondence and reports/stationery provision.•Arrange for candidates aptitudes tests and oral interview.•Event follow up/ tracking (Project Monitoring).•Manage travels and hotels arrangement, booking and confirmations.